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CONTACT US


To Order Call: 1-800-555-3909 (Local Phone: 1-616-724-2616)


Fax Toll-Free: 1-866-817-0147 (Local Fax: 1-616-534-8075)


Online: koeze.com Email: service@koezedirect.com Mail to: Koeze, PO Box 9470, Grand Rapids, MI 49509


Year-Round Hours Monday - Friday, 8 am to 5 pm ET


Extended Holiday Hours & Weekends Nov. 4 to Dec. 23 Open until noon on Christmas Eve. Closed Christmas Day.


Our website is available 24/7 at koeze.com


CUSTOMER SERVICE 1-800-555-9688 or service@koezedirect.com PLACING AN ORDER


DELIVERY GUARANTEES We will guarantee on-time delivery if your order is received by the following dates:


Standard


For Delivery By* Thanksgiving


Hanukkah Christmas


Ground Shipping Order By


November 19 November 19 December 17


Express


Shipping Order By 2 pm (ET)


November 25 November 25 December 20


* Guarantees are not extended on any shipments for which we have been given an incorrect or undeliverable address.


SUBSTITUTIONS We reserve the right to make substitutions of equal or greater value in our packs and


baskets to ensure your package is delivered on time.


SHIPPING INFORMATION Calculate charges by merchandise total, per address. • Christmas deliveries arrive between December 10 and December 24. • “ASAP” requests will ship via Ground, unless otherwise specified, and are delivered within 1-7 business days from the date we receive your order.


• For Next Business Day Air – add $37.50 to the Standard Shipping rates below, per address. • For 2 Business Day Air – add $17.50 to the Standard Shipping rates below, per address. • APO and FPO: Only our nut products can be shipped to APO and FPO addresses. • Shipments to Alaska, Hawaii, Puerto Rico and the Virgin Islands require express shipping. Add $35.00 to the Standard Shipping rates below, per address. Packages arrive in 2-5 business days.


STANDARD SHIPPING Merchandise Total Shipping & Handling Charge Per Address:


Up to $25.00 . . . . . . . . . . . . . . . . . . $7.95 $25.01 to $45.00 . . . . . . . . . . . . . . . $9.45 $45.01 to $60.00 . . . . . . . . . . . . . . $12.45 $60.01 to $80.00 . . . . . . . . . . . . . . $14.45


$80.01 to $100.00 . . . . . . . . . . . . . $16.45 $100.01 to $120.00 . . . . . . . . . . . . $18.45


$120.01 to $150.00 . . . . . . . . . . . . $20.45 Over $150 . . . . . . . 15% of Ship-to total


• Common Carrier: Orders to one address weighing 230 lbs. or more cost less to ship via Common Carrier. Please call 1-800-555-9688 for information and rates. • Canada Shipments: Multiply our Standard Shipping rates by three. All prices are in U.S. dollars. All checks must be payable to Koeze Direct in U.S. funds.


WAIVER: “By ordering goods from Koeze Direct, I hereby authorize Russell A. Farrow Ltd. to act as my agent for customs purposes only, and to transact business with Revenue Canada to clear my merchandise, pay duties and taxes, handle any merchandise returns and fi le refund claims on my behalf. Should a refund of my purchase be approved, I irrevocably authorize Revenue Canada to forward to Russell A. Farrow Ltd., my approved refund of duties and taxes. I acknowledge that Koeze Direct will be solely responsible for paying to me my duty and tax refund, if applicable, together with my refund of the purchase price.”


CUSTOMER SERVICE 1-800-555-9688 or service@koezedirect.com


KOSHER INFORMATION Our nuts, peanut butters, turtles and clusters are certified kosher by the Orthodox Union. If you have questions about the kosher certification, please call Customer Service.


ABOUT POSTAL AND E-MAIL ADDRESSES Koeze may choose to make your postal addresses available to organizations whose products or services may be of interest to you. We will not share your email addresses without an explicit “opt-in” on your part. If you would not like your information shared, or if you no longer wish to receive our catalog, please call Customer Service. Koeze sends e-mail updates to our customers as a way to offer you new products, promotions or other information. If you would like to be removed from this email list simply select the “unsubscribe” link at the bottom of the email or call 1-800-555-9688 and we will take care of it for you.


WARM WEATHER SHIPPING (April – Mid October) Ice packs and 2-day delivery are required to guarantee the quality of our chocolate, candy and caramel items shipped from April through Mid-October. Add $5.00 (2-day Ground locations) or $17.50 (2-day Air locations), onto our standard shipping rates. For shipments weighing more than 24 lbs., please call Customer Service.


BUSINESS SERVICES 1-800-555-9688 Ext. 6 or business@koezedirect.com


BUSINESS SERVICES We encourage business customers with large and multi-address orders, company logo orders, or other special needs to please call our experienced Business Services staff for assistance. • If you have 25 addresses or more, please send your order to Business Services via fax, mail or email (business@koezedirect.com). • Businesses with orders over $500 are invited to open an account with Koeze Direct. Please call us for details.


• Your gift message will appear on a card to be included with your gift (maximum 200 characters, including spaces). If you would like to include your business or greeting card (maximum size of 4” x 6”) please call Business Services for more information.


12 ORDER INFORMATION


VOLUME DISCOUNTS Koeze Direct offers discounts based on the product total (excluding shipping) for an order placed at one time. Deduct 5% for a product total of $500 - $1,999 Deduct 7% for a product total of $2,000 - $4,999 Deduct 10% for a product total of $5,000 or more


PERSONALIZATION Let us print your company name on the most visible gift of the season – a glass decanter of Koeze premium nuts. We’ll silk-screen your name/logo onto the side of each decanter. Please call 1-800-555-9688, ext. 6 for complete pricing and details. Personalized orders must be placed by October 24 for Thanksgiving and Hanukkah deliveries, and November 18 for Christmas delivery.


TO ORDER CALL 1-800-555-3909


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