order specifications ORDER TODAY
Order on our website, by phone, email, fax or mail. Our phone lines are open Monday through Friday from 7:00 AM to 6:00 PM Central Time (CT). To order or ask questions about details or pricing, please call us at 800-233-9767. Prices are subject to change without notice. Please visit our website for the most up-to-date pricing.
OUR GUARANTEES
Your satisfaction is our greatest concern. Price Match Guarantee: If you find the same product for less at one of our competitors, we’ll match their price. 30-Day Money Back Guarantee: We are so confident in our products and services that we offer you this guarantee: We will give you your money back if you are not satisfied with any unused product returned to us within 30 days of purchase
(shipping not included). This
guarantee does not apply to software, custom or imprinted items, unless they do not match the proof or sample. Returns are easy—just call, fax or email your request and an Account Man- ager will issue you an RMA number. Customer Satisfaction Guarantee: We strive to treat you courteously, fairly and honestly. We know that you have important events and we’re here to help you plan those successfully. If you are not given the attention you deserve, we would like to know (please call 800-233-9767).
FREE SAMPLE POLICY pc/nametag®
is pleased to provide complimen-
tary samples of most products so that you may evaluate their quality. Please note: only one sample per product per order, and a total of no more than 10 samples per order. Shipping is charged on international samples. pc/nametag® reserves the right to question and/or decline sample requests, or request a credit card for shipping costs should the sample request exceed our cost guidelines.
PRODUCTION TIME POLICY
In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. Our Account Managers are available Monday through Friday 7:00am to 6:00pm CT. If you have a question, just call for an immediate answer: 800-233-9767.
The production time for custom ribbons and custom inserts starts the day you place an order if it is received and approved by 9:30am CT. The production time for all other custom products starts the day after the order is received and approved. Custom imprinted orders ship directly from the manufacturer. Rushes are available on most products. The fees on rushes vary depending on the product and the shipment date. Call for details: 800-233-9767.
SHIPPING POLICY
How is my order shipped? Our preferred shipping carrier is FedEx. You can use your own FedEx shipping number on orders. If you prefer to ship UPS, you must provide your own shipping number. When using your UPS or FedEx account, a $3 handling fee will be applied. You may choose FedEx Ground, 3-Day Select, 2-Day, Priority Overnight (by 10:30am) or Standard Overnight (by 4:30pm). In some municipalities, FedEx First Overnight (by 8:30am) is available. If you are unsure of the best choice for your order, ask an Account Manager.
How much does it cost? We charge FedEx published rates plus a $3 handling fee per order. If an order ships from more than one warehouse location, only one $3 handling fee will be added. If you elect to ship your online order via FedEx, the cost to ship it by all available methods will be displayed so you can select one when you check out. Shipping costs will be added to your order at the time the order is placed.
What else should I know? We cannot ship via FedEx/UPS to PO boxes. We can ship to military APOs only via USPS.
When do orders ship? In-stock product orders received by 5:00pm CT Monday through Friday will ship from our Wisconsin warehouse the same day. If an item you order is on backorder, you will be contacted by an Account Manager the same day you place the order. To answer your shipping questions, our Account Managers are available Monday through Friday 7:00am to 6:00pmCT call (800-233-9767).
Can I track my order once it is shipped? Yes, once the boxes have gone into the shipper’s package stream, you will receive a tracking number via email. You can track the package on the shippers’ website.
What about shipping outside of the U.S.? Canadian Customers: We ship all Canadian orders FedEx. Canadian customers are charged 5% GST and any applicable fees. The broker’s fee is included in expedited shipping, additional in ground. Canadian customers will be charged a duty on all products not made in the Americas.
All Other International Customers: We ship all international orders via FedEx. Customers in countries outside the U.S. and Canada are charged separately for all VAT, duties, shipping and brokerage fees. Next-day service to Alaska, Hawaii and Puerto Rico is available but
not guaranteed. International times are not guaranteed.
RETURN POLICY Returns are simple and hassle-free! Please call your Account Manager at 800-233-9767 to receive an RMA number so that your unused return product can be processed in the most efficient manner. You have 30 days to
shop online!
www.pcnametag.com transit
return merchandise for full credit, refund or replacement. This guarantee does not ap- ply to software, custom or imprinted items. Technology products must be returned within 15 days. By providing free email proofs for your approval, we do our best to make sure your custom product will be exactly what you ordered.
Since Blank Lanyards requiring production time are “custom” and made-to-order, they are not returnable. To determine if a lanyard will be right for you, please ask for a free sample before ordering.
Because of catalog printing limitations, colors may vary from actual product. Please call for a free color swatch or sample of any product if color is critical.
PAYMENT POLICY
All prices are listed in U.S. Dollars. We accept VISA, MasterCard, American Express, and check. If you use a credit card, the card will be authorized when your order is placed and charged when shipped. The credit card charge will include shipping. Invoices will be emailed the day after the order is shipped. First-time customers must prepay their first order or be approved for credit terms.
If you would like to make purchases on account, visit our website (
www.pcnametag.com) to download the credit application; complete it and fax it to 800-233-9787.
WISCONSIN TAX EXEMPT ORGANIZATIONS If you are a tax-exempt organization in the state of Wisconsin, please call 800-233-9767 between the hours of 7:00am and 6:00pm CT to place your order. We must have a copy of your Wisconsin Tax Exempt Certificate in order to make your account tax exempt.
ADDRESS pc/nametag, inc 124 Horizon Drive, Verona, WI 53593 USA
PHONE ORDERS & INQUIRIES, 7:00 AM–6:00 PM CT 1-800-233-9767 or 1-608-845-1850
FAX 1-800-233-9787 or 1-608-845-1860
INTERNET CATALOG
www.pcnametag.com sales@pcnametag.com
CALL TOLL-FREE FROM GREAT BRITAIN Access your operator at: British Telecom: 0800-890011 or Mercury: 0500-890011, then dial pc/nametag’s phone number: 800-566-2233
ART SPECIFICATIONS For complete specifications, please go to our website:
pcnametag.com/artspecs
phone 800.233.9767
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