ORDERING INFORMATION ORDERING BY MAIL


Fill out the entire order form, making sure that your name and address are printed clearly. Please be sure to enclose your check or money order, made payable to Elvis Catalog, unless you are paying by credit card. Paying by check or money order will require 10 days from receipt of order for processing. Insert your order form into the enclosed envelope and mail today! Don’t forget the stamp (and your e-mail ad- dress, if available).


ORDERING BY PHONE Call 1-888-ELVIS ROCKS (1-888-358-4776), toll-free, see side for hours of operation. Our trained staff can answer your questions and help you with your shopping.


ORDERING ONLINE Visit our website at http://WWW.SHOPELVIS.COM


DELIVERY TO MILITARY APO/FPO


All orders with a PO Box or military shipping address must ship via US mail. For an APO/FPO address, please allow 10-14 business days for delivery.


will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). ShopElvis®


RETURN POLICY ShopElvis®


will


not accept for return or exchange any packaged non-wearables, includ- ing CDs, cassettes, DVDs, or videos once opened. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages; all sales are fi nal.


REFUNDS


Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certifi cate or issue a refund check to be mailed to the billing address provided on the order.


WHO PAYS FOR POSTAGE?


Postage for returns/exchanges is paid by you. If you are returning dam- aged or defective merchandise, we will pay the cost of return shipping only if you use the postage pre-paid return label on the return/exchange form. For all other returns/exchanges, if you use the pre-paid postage label we will deduct the cost of return shipping from the amount of your refund. The cost deducted will be $4.95 for the fi rst item and $1.50 for each additional item. If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.


MERCHANDISE THAT EXCEEDS $100.00 IN VALUE


For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.


WHAT IF MY RETURN IS LOST IN THE MAIL? We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.


Please send returns/exchanges to:


RETURNS DEPARTMENT 5400 THREE NOTCHED ROAD CROZET, VA 22932-3105


HOLIDAY HOURS M-Th 9am – 12pm EST


Fri 9am – 8pm EST SATURDAYS


December 1st-22nd 10am – 6pm EST


SUNDAYS


December 9th-23rd 10am – 6pm EST


CHRISTMAS EVE Closed


SHIPPING GUIDELINES HOLIDAY


These are suggested shipping guidelines. Order early to insure holiday delivery and avoid higher shipping costs. Please place orders by the following dates (3 PM EST unless otherwise noted) so they arrive by Saturday, December 24th.


International Standard | December 3 International Priority | December 10 International Rapid | December 18 Standard | December 16 @11:59pm Standard Expedited | December 19 Two Day Express | December 20


One Day Express | December 21 @11:59pm ________________________________


TO ORDER ELVIS PRESLEY CATALOG ® FROM THE OFFICIAL


WWW.SHOPELVIS.COM/Catalog Pay by credit card


SHOP ONLINE


CALL TOLL FREE 1-888-ELVIS ROCKS (1-888-358-4776)


MAIL


Mail your order with check (made out to: Elvis Catalog), money order, or credit card details.


ELVIS CATALOG


5391 Three Notched Road Crozet, VA 22932


SHOPELVIS.COM/CATALOG


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