Figure 4: Example of how an e-billing system works


ubiquity of web-based or application service provider model software solutions, plus the fact that the cost of setting up and maintaining such systems has dramatically decreased over the years.


What does it cost and what will my staff say about it?


The cost is typically based on the users, or the billing volumes involved, plus the local or global nature of the implementation. Staff who are currently processing paper invoices should be happy about removing paper from their in-trays.


In the e-billing world, professional service providers are responsible


for loading their invoices into the client’s system. The client simply needs to approve and process these for payment, all of which can be dealt with electronically from within the same e-billing application.


Removal of paper from the billing process is also helping the organisation to meet its CSR policy commitments, as such a system is viewed as green technology.


Gary Markham is chief executive of the Legal Solutions Group. He can be contacted at: grm@lsg.com


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