To Order Call: 1-800-555-3909 (Local Phone: 1-616-724-2616) Fax Toll-Free: 1-866-817-0147 (Local Fax: 1-616-534-8075) Online:
koeze.com Email:
service@koezedirect.com Mail to: Koeze, PO Box 9470, Grand Rapids, MI 49509
CUSTOMER SERVICE 1-800-555-9688 or
service@koezedirect.com
Good As Gold Guarantee You, your friends, and your family members must be absolutely delighted with everything you purchase from this catalog. If not, we will happily replace the gift, refund the purchase price, or credit your charge card.
We would appreciate the favor of a letter or phone call if you have the slightest concern about your order. Customer comments, both positive and negative, help us to improve every part of our business. Thank you.
Organic and Natural Koeze Direct is proud to add Sweet Ella’s 100% Organic Peanut Butter to our catalog, which is certified USDA Organic by the Global Organic Alliance. Most of the other products in our catalog are all natural. If you have questions about any product, don’t hesitate to call Customer Service at 1-800-555-9688.
Kosher Information All of our nuts, peanut butters and Puddle confections are certified kosher by the Orthodox Union
. If you have questions about the kosher
certification of any of our other products or would like to receive a copy of our kosher certificate, please call Customer Service.
Business Services Our experienced Business Services staff will assist you with your corporate gift-giving needs. We encourage business customers with large and multi-address orders, company logo orders, or other special needs to please call for assistance.
Volume Discounts Koeze Direct offers discounts for large orders. Volume discounts are calculated on the value of your product order (not including shipping) for an order placed at one time.
Deduct 5% for a product total of $500 - $1,999 Deduct 7% for a product total of $2,000 - $4,999 Deduct 10% for a product total of $5,000 or more
Corporate Credit Accounts Businesses with orders over $500 are invited to open an account with Koeze Direct. Please call us for details.
Multi-Address Orders We’re happy to help with orders of any size. If you have 25 addresses or more, please send your order to Business Services via fax or mail. You may also email your list to
business@koezedirect.com. In order to speed processing of your order and reduce potential errors, we can provide you with a standardized order form for multi-address orders.
About Postal and Email Addresses Koeze may choose to make your postal addresses available to organizations whose products or services may be of interest to you. We will not share your email addresses without an explicit “opt-in” on your part. If you would not like your information shared or if you no longer wish to receive our catalog, please call Customer Service. Koeze sends email updates to our customers as a way to offer new products, promotions or other information. If you would like to be removed from this email list, simply select the “unsubscribe” link at the bottom of the email or call 1-800-555-9688 and we will take care of it for you.
Warm Weather Shipping (April – September) In warm weather, high quality chocolates melt easily and caramel becomes sticky. Therefore, ice packs and 2-day delivery are required to guarantee the quality of our chocolate and candy items shipped from April through September. During this time, there is an additional per-address charge (above and beyond our standard shipping rates) for orders containing these products: Add $5.00 for 2-day ground locations and $15.00 for 2-day air locations. For shipments weighing more than 24 lbs., please call Customer Service for information and rates.
BUSINESS SERVICES 1-800-555-9688 Ext. 6 or
business@koezedirect.com
Personalization Let us print your company name on the most visible gift of the season – a glass decanter of Koeze premium nuts. We’ll silk-screen your name/logo onto the side of each jar. Nut decanters may also be personalized in any of our gift boxes or baskets. Please call 1-800-555-9688, ext. 6 for complete pricing and details. Personalized orders must be placed by: October 19 for Thanksgiving and November 16 for Christmas and Hanukkah deliveries.
Business or Greeting Cards Your gift message will appear on a card to be included with your gift. If you prefer, we will include your business or greeting card (maximum size of 4” x 6”). Please call Business Services for more information.
Ready to Ship Planning to ship decanters yourself? For an additional charge of $2.50, you may purchase 20 oz. and 30 oz. decanters in specially-designed boxes that are ready to be shipped. Sorry, empty shipping boxes are not available.
HOURS Year-Round Hours Monday – Friday, 8 am to 5 pm EST
With Extended Holiday Hours and Weekends November 5 to December 23 Closed Christmas Eve and Christmas Day Our website is available 24/7 at
koeze.com
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