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on plain paper and, at the same time, include all the required tamper-resistant security features. The benefits are that it improves the workflow, you have legible printed prescriptions that reduce calls from the pharmacist to the physician, and costs are reduced. As I mentioned, the pre-printed forms typically cost 5 cents to a dollar per page, whereas plain paper is less than a penny per page. Security improves because you don’t have to worry about managing all of that paper and having it under lock and key. Patient care is enhanced because you have workflow simplification, you don’t have to manage separate printers for prescriptions and non-prescriptions, and you don’t have to worry about trying to read the handwriting, so there’s a better chance of getting your prescription filled correctly the first time.

Q: We can’t hit on all of the aspects of the security features, but the idea here is that as you’re doing the printing, it’s the software and ink that combine to add the security onto the plain paper instead of having to have stock that is pre-secured, correct?

A: That’s exactly right. In a nutshell, the solution helps reduce costs for the healthcare facility and at the same time includes all the security features that are required by CMS.

Q: You said there was a billion dollar industry for counterfeited and/or stolen pre-prints. From the perspective of a physician running his own practice, there might be a physical location security aspect to this as well. Is this

something that might cut down on break-ins?

A: You’ve got it exactly. That’s definitely a feature that could help prevent break-ins if the doctor isn’t in the best environment. If plain paper gets stolen, it’s not a big liability. Pre-printed pages are numerically sequenced and have the healthcare provider’s name on there—so if they get out on the black market, they can be traced back to that provider, and there are liability issues that can result from that.

Q: We’ve already touched on the fact that there’s a great deal less cost on the paper, but back to the printers—the HP TROY SecureRx prescription solution, is that something where you have to go out as a physician or a pharmacy and buy special printers? What are they in for in terms of the technology side?

A: There are a couple different ways of doing that. If the facility already has an HP printer in place, there are actually upgrade kits that they can purchase. It’s a combination of a plug-in DIMM and some software. That would save them significant costs right there. If they don’t have the required HP printers or they’re a growing facility, and they’re adding new printers, we also offer the solution as a pre-bundled configuration where they can buy an entirely new printer and software as a package.

Q: In general, getting that ROI for implementing a secure prescription printing solution, are we talking a few months or upwards of a year for a few outfits? What do you see?

A: What we’ve seen is typically in the 6–8 month range. As an example, we had a hospital system in Texas with two locations and about 20 satellite clinics. They print about 1.5 million prescriptions annually using about 200 printers. So this is a pretty large size facility. They pay 10 cents per sheet for the secure paper we talked about, plus all the printers. We upgraded them at an average cost at that time—because they had existing HP printers, we used the upgrade kit—for less than 600 or 700 dollars a printer. What we found was that their payback was under 8 months. That will vary on the type of facility and what products they have, but on average we’ve found that the 6–8 month timeframe is a fairly typical payback.

Q: If someone’s interested in a secure prescription solution, what are one or two tips that you could give to help them get started on the right track?

A: I’d have them do an internal analysis of their environment. Talk to their Director of Pharmacy, or if they have someone who is a project lead for their electronic medical record (EMR) implementation, find out what EMR solution they have in place. Also find out if they have pre-printed, tamper- resistant paper. How much do they go through, and what’s the cost for that? What processes do they follow for the chain of custody for managing that pre-printed paper? Are they interested in a new way to improve their workflow and reduce the time and cost requirements in their environment? And finally, work with their partner to analyze their environment and decide what’s the right solution for them.

To learn more about customized solutions for your healthcare IT challenges, turn to the PC Connection family of companies. We bring together the best products and services for your unique environment. Begin your next IT project with the support of our team of experts—give us a call to get started today. 1.800.395.8685

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