Notes to the Accounts (continued)

2. Incoming resources from generated funds a) Voluntary income

Group 2011 £000

Legacies Direct giving Events Volunteer fundraising High value relationships Retail donations Amortisation of negative goodwill (Note 18)

148,246 99,559 59,897 23,974 15,283 3,271 778

351,008

Group 2010 £000

157,399 94,420 66,315 23,370 17,036 3,439 777

362,756

The estimated amount of legacies for which the Group has received notice of entitlement, but which has not been accrued – either because probate has not yet been obtained, or on grounds of insufficient information or certainty – was £23 million (2010: £24 million). At 31 March 2011, the Charity had an interest in 1,431 estates that are subject to a life interest (2010: 1,532).

b) Activities for generating funds

Group 2011 £000

Retail income (sale of donated and bought-in goods) Events registrations and merchandise Other income from activities for generating funds

c) Investment income

Group 2011 £000

UK listed equity investments UK fixed and variable interest stocks Overseas fixed and variable interest stocks

Overseas listed equity investments UK cash investments UK property fund

d) Other incoming resources

Group 2011 £000

Recovery of VAT and interest from prior years Profit on sale of tangible fixed assets Other

– –

1,430 1,430

Group 2010 £000

9,604 7,585 –

17,189

During 2010, the Charity reclaimed VAT and related interest from HM Revenue and Customs (£9.6 million) relating to the period from 1973 to 1996. The profit on disposal of tangible fixed assets in 2010 included the sale of two freehold properties.

8

2,625 18 6

1,140 –

3,797

Group 2010 £000

840

2,886 38

529 856 389

5,538

64,914 15,360 1,649

81,923

Group 2010 £000

65,034 16,000 1,801

82,835

32 / Annual Report and Accounts / Notes to the Accounts