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HOW TO ORDER


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how to order


Call Toll Free: 1.800.624.7968 • Shop Online: HatchEarlyChildhood.com Fax Toll Free: 1.800.410.7282 • Mail: P.O. Box 11927, Winston-Salem, NC 27116


*Special Offer Exclusions: Computer Learning Centers, Instant Classrooms, TeachSmart® Learning Systems, iStartSmart™ Computer Learning Systems, Infant Toddler Bags, Right on Target® Kits, Fit 4 You® Kits, Positive Beginnings® Kits, Discover Science® Kits, and special order items are excluded. Offer cannot be combined with any other promotions, coupons or program discounts and may not be applied to previous purchases or outstanding purchase orders. Does NOT include truck


items. Complete Satisfaction - Guaranteed!


The Early Childhood Classroom Experts, utilizing a panel of industry leaders with a combined history spanning over 50 years of early childhood research and classroom experience.


Exclusive Products & Custom Solutions to support quality in the education of early learners and developmentally delayed children.


Highest Level of Customer Service - Fast & Easy! In stock products ship within 24 hours, only 1 invoice.


labor, interactive on-site workshops and retraining for as long as customers have our Computer Learning Centers or complete TeachSmart® Learning Systems operating in the classroom. If you have questions about your computer or want to know how to take advantage of any of these services, please call our Teacher Hotline at 800-624-7968 x 4.


When Your Shipment Arrives


Before you sign the delivery receipt, inspect your shipment for any possible damage or shortages.


If your FedEx Ground arrives damaged, call Hatch immediately at 1-800-624-7968 and we will coordinate the return and/or replacement of the merchandise.


If your Truck shipment arrives damaged, write a note on the delivery receipt describing the damage. Please keep all cartons and packing materials along with your damaged merchandise together and call Hatch at 1-800-624-7968.


Warranty The Hatch®


Returns


If you find it necessary to return an item for any reason please contact Customer Service at 1-800-624-7968 ext. 5 to obtain a return authorization number. This will help us process your return quickly and accurately and will ensure you receive a proper credit for your return. Unauthorized returns are not accepted.


Shipping & Handling*


*Additional charges may apply for larger items. Customers will be notifi ed prior to shipment


*Truck  items cannot be shipped to VI.


Orders with all parcel items (no truck  items)


Continental US


AK, HI PR, VI


Standard 15% of


product total $5 min.


25% of product total


2nd Day* 25% of


product total $15 min.


35% of product total


Overnight* 35% of


product total $35 min.


40% of product total


truck  items Standard Only


Orders with 1 or more


15% of order *See map for min.


Call for a quote


HatchEarlyChildhood.com [ 37 ]


covered under warranty. Please call our Customer Service department for more information. The warranty for all other items will follow Manufacturer’s Warranty. Call our Customer Service department for specific product warranty information.


Computer Learning Center and TeachSmart® Learning System components are


Lifetime Technical Support Hatch®


provides lifetime, toll-free technical support, a two-year warranty on all parts and Bids, Contracts & Quotes


We welcome your request for bids and quotes on any of the products or services we provide. We can also accommodate yearly contracts for any institution or governmental agency upon request. Call our Bid Department for details at 1-800-624-7968. The GSA contract for Hatch® learning centers is # GS-35F-0496J.


Disclaimer


Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they may not necessarily reflect updates from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images. Due to possible typographical errors and fluctuations from manufacturers in our industry, prices may change without notice. Some items may contain small parts unsuitable for children 3 years of age or under.


Terms


• Be sure to include a street address for shipment. Orders cannot be shipped to P.O. Boxes. • All established accounts and/or public institutions with authorized purchase orders may charge their orders.


• Non-government organizations and commercial institutions may prepay or use a credit card to place orders.


• Terms for all approved accounts are Net 30 days. 1.5% finance charge will be added to all late payments.


• Orders may be prepaid with personal check or credit card. Please include expiration date and security code (see back of card) with all credit card orders. Remember to include payment for shipping on all prepaid orders. • We cannot accept CODs.


• Sales Tax: Tax-Exempt Customers- If you’re a tax-exempt customer please provide a copy of your tax exemption certificate with your first order.


Please fax your certificate to: 1-800-563-9001 Attn: Sales Tax Specialist.


Or Mail your certificate to: Attn: Sales Tax Specialist HATCH P.O. Box 11927 Winston-Salem, NC 27116-1927


If you live in one of the following states, sales tax will be calculated based on your shipping address: AL, AR, AZ, CA, CT, DC, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NJ, NM, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV. Shipping is taxed in all states except AL, AZ, CA, LA, MA, MD, OK, UT, and VA.


Minimum Shipping Charges for orders with Truck  Items computer


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