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Hidden Heroes
In the first of a three part series looking behind the scenes at the University of Hertfordshire, we speak to some of our ‘hidden heroes’. They keep the University running and are involved in a range of areas, but how much do we really know about them....
Jayne Maisey: learning and teaching space assistant
You’ve been working for the University for quite some time now. Does it ever get tedious? It does get tedious especially around exam periods. We shelve and re-shelve crazy amounts of books non-stop around this period and more books turn up from nowhere. It makes you wonder where they’ve been at other points in the year! I love this job as it has its high points like the exam periods and the low, much quieter times. It’s really balanced and we are always on top of things until exams come round and then we really shine.
Would you say a lot has changed since you started working here?
I would say my change is sticking to the team to make little changes that overall count to bigger changes in and around the University. We are only as strong as the link we form with each other so we believe more in a team front than an individual one. It’s all about support and I can firmly say the system has evolved as a result of a steadfast team structure. A form of this evolution is the change in job obligations. Previously we were resource assistants, now we’re also technical or equipment support for the University facilities. This would never be possible unless we stood firm as a team and helped to push it forward.
How long have you been working in this role? From September 2010, I have officially been in this role for three years.
What are the perks of the job? For me, I would say the freedom to roam. You are not set in one spot, we have desks but we move freely doing our jobs so there always is a chance to interact, assist, and aid someone who really needs you. Did I also mention that we have access to all the reading materials one could ever need in this life?
What’s the weirdest experience you’ve had on the job? Walking into a group silent study room to find two students asleep on the floor with their own pillows they brought from home! I was so surprised and shocked to see them but more surprised at their genius idea.
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