At ETA/Cuisenaire , the customer is the cornerstone of our business. Our mission is to provide


the highest standards of quality, service, and price without compromise. We price our products to offer you the best possible value. If you find an identical product in another current catalog at a lower price, give us the details and we will match the price—GUARANTEED! Visit www.etacuisenaire.com/mission to read our mission statement!


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It’s Easy to Submit Your Purchase Order Online!* www.etacuisenaire.com


1. Add items to your shopping cart (try the Quick Order—it will save you time!)


2. Provide PO number, billing, and shipping address at checkout


3. Receive your learning materials from ETA/Cuisenaire


* Orders using a purchase order number will be shipped only to school building addresses. Some school districts may require a photo copy of the official school purchase order be sent to ETA/Cuisenaire before shipping materials. ETA/Cuisenaire will contact you if a copy of the purchase order is required.


Product Safety


For over 45 years, our company’s commitment to quality and safety has been instrumental in building our reputation as the leader in hands-on supplemental educational materials. Please use the information below to identify complete product safety information for select items in this catalog bearing an abbreviated safety label within the product description. If you have any questions regarding product safety, please do not hesitate to contact our Customer Service department at 800-445-5985 or info@etacuisenaire.com.


1


SMALL PARTS. Not for < 3 yrs. 16 CFR 1500.19 (b) (1)


WARNING:


CHOKING HAZARD--Small parts. Not for children under 3 yrs.


2


BALLOON. Not for < 8 yrs. 16 CFR 1500.19 (b) (2)


WARNING:


CHOKING HAZARD--Children under 8 yrs. can choke or suffocate on uninflated or broken balloons. Adult supervision required. Keep uninflated balloons from children. Discard broken balloons at once.


3


SMALL BALL. Not for < 3 yrs. 16 CFR 1500.19 (b) (3) (i)


WARNING:


CHOKING HAZARD--This product is a small ball. Not for children under 3 yrs.


WARNING:


CHOKING HAZARD--This product is a marble. Not for children under 3 yrs.


6


MARBLE. Not for < 3 yrs. 16 CFR 1500.19 (b) (4) (ii)


WARNING:


CHOKING HAZARD--Kit contains a marble. Not for children under 3 yrs.


4


SMALL BALL. Not for < 3 yrs. 16 CFR 1500.19 (b) (3) (ii)


WARNING:


CHOKING HAZARD--Kit contains a small ball. Not for children under 3 yrs.


5


MARBLE. Not for < 3 yrs. 16 CFR 1500.19 (b) (4) (i)


Terms and Shipping Charges Contiguous United States: Our business terms to public schools and institutions are net 30 days with a valid purchase order and account in good standing, F.O.B. Vernon Hills, IL or shipping point. Shipping charges for orders within the contiguous United States requiring no international shipping documents are 12% ($7 minimum) of the order. All orders from individuals can be processed if accompanied by check, money order, or credit card information (Visa, MasterCard, American Express, or Discover). When ordering, specify “inside delivery” if needed. An additional minimum fee will be applied to inside deliveries based on total weight. 500 lb to 999 lb = $75; 1,000 lb to 2,499 lb = $125; 2,500 lb to 4,999 lb = $175; 5,000 lb+ = $225.


Alaska, Hawaii, and Canada: Shipping charges for orders to these locations are 20% ($20 minimum) of the order. If the actual shipping charges for your order exceed 20% of your order total, you will be contacted for additional payment. Orders may take as long as 6–8 weeks for delivery. All orders from individuals can be processed if accompanied by check, money order, or credit card information (Visa, MasterCard, American Express, or Discover).


All other locations: ETA/Cuisenaire will ship your order if it is a minimum of $1,000.00 US Dollars. Orders will be shipped to your freight forwarder or parcel carrier within the contiguous United States per your direction. Prepayment of the order total plus a 20% shipping and handling fee is required for the assembly of your order. If the actual shipping charges for your order exceed 20% of your order total, you will be contacted for additional payment. You are responsible for clearing the products through customs, and any charges for customs and duties are the responsibility of you, the customer, and your agents. Prepayment can be made using credit card (Visa, MasterCard, American Express, or Discover) or through a bank wire transfer. Please allow up to 5 business days for the processing of bank wire transfers.


Prices Prices are those in effect at the date of shipment and are subject to change without notice. However, authorization to ship is generally requested if a price increase exceeds 15%. In the rare event of an error in price, picture, or description, ETA/Cuisenaire will attempt to notify you prior to processing your order.


Delivery All orders are processed as rapidly as possible. In order to expedite shipments, if an item you've ordered is currently unavailable, we may contact you with suggested alternatives. Additionally, we may occasionally alter designs and specifications or make substitutions—all items will be of equal or greater quality and educational value. If a delivery deadline is very close, we may select any of these alternatives without prior notice. If merchandise is temporarily out of stock, the item(s) will be backordered and shipped as soon as possible.


Returns If for any reason you are not pleased with your merchandise, write, e-mail, or call Customer Service at 800-445-5985 or info@etacuisenaire.com. Have your packing list available. Merchandise that does not meet your approval may be returned in resalable condition within 30 days of receipt of shipment for credit or exchange. Computer software and videotapes may be returned only if they are unopened and in resalable condition. Defective software or videotapes may be exchanged for an identical item. Before returning any merchandise, be sure to call our Customer Service Returns Department to receive a return authorization number to include with your return documents.


Receipt of Shipment/Customer Responsibility Before signing the delivery receipt, check for shortages in the carton count and for any visible damage to the cartons. Note shortages or carton damage on your receipt and have the driver do likewise. Keep the original shipping cartons that show the damage. Do not destroy them! Immediately notify our office and the delivery carrier of the problem. We will replace damaged goods at minimal inconvenience to you.


Order Status Check the status of your order online at www.etacuisenaire.com/orderstatus. Find more products and order online at www.etacuisenaire.com 67 ®


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