For MOAA members and families under age 65
Outstanding Customer Service is
Top Priority for You With MEDIPLUS
®
E
ver have such a bad “service” experience that you decided not to “go back”?
Customer Service
Maybe it was the unprofessional or inept representative. Or perhaps it was the long wait
Certified by J.D.
for a response or the lack of convenient options for you … It doesn’t matter now, you will
never go back.
Power and
Associates
As an officer, you deserve outstanding, hassle-free service—regardless of the situation.
And MOAA has made it a top priority with MEDIPLUS, its premier TRICARE Supplement
Marsh, the MOAA
Insurance coverage. With MEDIPLUS, you’re guaranteed these service advantages:
Insurance Program
Administrator,
s Prompt, knowledgeable and friendly customer service representatives:
handles
MOAA’s MEDIPLUS service representatives are trained in all aspects of the coverage.
enrollment,
So whether you’re calling for more information about MEDIPLUS or are already
servicing and
covered and have a question, you’ll be answered promptly with expert guidance.
claims for MEDIPLUS.
s 24-7 access to secure account information and convenient online service
Marsh has received five
tools: When you enroll in MEDIPLUS, you’ll have instant access to your account
J.D. Power and Associates
online. You can make changes to your coverage, request a certificate, pay your bills,
Call Center Certifications for
view the status of claims and even interact with a customer service representative.
providing “An Outstanding
Customer Service Experience.”*
s Fast, hassle-free claims: With MOAA’s DirectClaim process, most MEDIPLUS
Marsh is the first U.S. insurance
claims are handled electronically for you. This eliminates the need for you to
broker to receive such
complete time-consuming paperwork.
† distinction.
So besides getting comprehensive supplemental medical coverage with MEDIPLUS,
This certification was based on
you’ll also receive outstanding customer service in every contact. GUARANTEED!
surveys of current insureds in six
areas: courtesy, knowledge for
the customer, usefulness of the
Find out how great the service is by making the first call today: information provided,
1-800-247-2192
convenience, operating hours,
reaching a
Request Number: 041619-1-1-1
representative and
Or, visit
www.moaainsurance.com
timely resolution.
You don’t have to take our word for it. Listen to what fellow members say about MEDIPLUS and its service:
“I get pr
ompt pa
yments
and
“I have used the
n
hassles
o
from an
yone. Some plans tr
“I hav
e bee
n a bi
g MED
IPLUS
fan s
ince t
he
MEDIPLUS coverage
to t
y
ell you
they d
on’t co
ver thi
s o
day I s
igned
up, re
ceivin
g sup
erior
custo
mer
often and I am very
but only aft
r that,
er you file a claim. T
his
plan has never been that wa
servic
e whe
never
I call
ed for
help.
I
happy with the
y. T
honor their c
hey
laims. And the plan
recom
mend
MED
IPLUS
to all
of my
milita
ry
service of this plan.” covers a lot of the c
opay fe
es and
friend
s and
woul
d do s
o for
anybo
dy.”
–CAPT Timothy Tibbits, USN (Ret.) incidentals
, like pr
escriptions.
–LtCol James
Ware,
USAF (Ret.) –CDR James R.
”
Sebastian,
USN (Ret.)
Underwritten by Hartford Life and Accident Insurance Company, Simsbury, CT 06089. Information includes costs, exclusions,
limitations and terms of coverage. See the Certificate of Insurance for complete details. Coverage may not be issued in some
states. *For J.D. Power and Associates Certified Call Center Program
SM
information, please visit
www.jdpower.com.
†
Some TRICARE Supplement claims cannot be processed electronically, such as any prescription claims and most skilled nursing
or skilled nursing facility and nursing home claims.
41619 (5/09) ©Seabury & Smith, Inc. 2009 AGP-1134
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