BOOKING CONDITIONS
Gold Medal Travel and Gold Medal Holidays are the trading Please note: In all cases a change to the outbound travel date, once times the value of the services affected. We also accept responsibility
names of Gold Medal Travel Group PLC confirmed, is regarded as a cancellation and rebooking, not an for death, injury, or illness caused by the negligent acts and/or
1. Our Agreement with You
alteration to the booking. Some suppliers, particularly airlines, may
omissions of our employees or agents, together with our suppliers and
Your contract will be with Gold Medal Travel Group PLC subject to
consider a name or other change to an existing booking, as a
sub-contractors, servants and/or agents of the same, whilst acting in
the following Terms and Conditions. All Sales that incorporate flights
cancellation and rebooking, with up to 100% cancellation charges.
the course of their employment in the provision of your package
include an amount per person as part of the ATOL Protection If the services booked are dependent on a minimum number of
holiday. We will pay compensation equivalent to that which would be
Contribution we pay on your behalf. The air holidays and flights in this people using the service, we will have to recalculate the total cost if
awarded in an English Court, but will not offer compensation if the
brochure are ATOL Protected, since we hold an Air Travel Organiser’s the number of passengers traveling has altered. The cost may therefore
injury, illness or death is caused by your own fault or the fault of
Licence granted by the Civil Aviation Authority (ATOL 2916). In the increase but as this is not a cancellation charge, it may not be covered
unlikely event of our insolvency, the CAA will ensure that you are not
someone unconnected with the package, or due to an event that
by your insurance.
stranded abroad and will arrange to refund any money you have paid
could not have been expected or avoided even with all due care. In
to us. For further information, visit the ATOL website at www.atol.org.uk.
No refunds can be given for part or unused services.
the case of international carriage by air or sea, your journey will be
We are also members of ABTA (V6805) and comply with their
6. Cancellation by Us subject to international conventions such as the Warsaw, Montreal
Code of Conduct and they provide financial protection for services
(a) Package Holidays: We aim to provide the travel arrangements and Athens Conventions. When arranging travel for you, we will rely
that do not include flights.
you have booked without any changes. However if you do not pay
on the limitations contained in those conventions and those terms will
2. Booking
the balance when due or where there are not enough people booked
form part of your contract with us. Please ask us or your travel agent to
When you or your travel agent wish to confirm a booking, you agree
on the holiday for it to operate we may have to cancel it. We also
provide you with a copy of the terms that apply to your booking.
that you are over 18 years of age and have read and accepted these
reserve the right to cancel your holiday in any circumstances but will
(b) Other Travel Arrangements: When acting only as a booking
terms on behalf of everyone in your party. The terms and conditions
not do so within 8 weeks of departure, except for reasons outside our
agent, we have no liability whatsoever for any aspect of the travel
vary depending on whether you purchase;
control. If we have to cancel for any other reason we will offer you an
arrangements and accept no liability for any loss, personal injury or
a) Package Holidays consisting of transport and accommodation
alternative holiday if available, compensation where appropriate or a
death however incurred, except where caused by our own proven
booked at the same time and invoiced as a fully inclusive cost;
full refund. Note: Compensation will not be payable when the
negligence.
b) Other Travel Arrangements which is anything else such as
cancellation is due to events beyond our control (force majeure), such
accommodation or transport booked together but quoted separately
as war, threat of war, riots or disturbances, terrorist activities, industrial 11. Complaints Procedure
and subsequently itemised on your invoice; or the purchase of a flight
disputes, fire, nuclear or natural disasters, health risks, problems with
If you have a problem during the course of your holiday, you must
or accommodation booked on its own; or anything sold where you
transport, severe weather conditions or any other similar events.
inform the supplier immediately and our local representative whose
have been advised at the time of purchase that it is not a package.
(b) Other Travel Arrangements: In the unlikely event that a booking
details we have provided, in order for them to have the opportunity to
In the case of “other travel arrangements”, Gold Medal Travel Group
or part of a booking has to be cancelled, for any other reason than
rectify the situation. If your complaint or problem has not been resolved
Plc acts only as an agent between you and our suppliers with whom
non-payment, then a full refund for that part will be made of all monies
to your satisfaction, please either e-mail or call our UK office 01772
you will be in contract with. Copies of their conditions are available on
paid, less insurance premiums, Airline Failure Protection and ATOL
525455. If you fail to follow either of these procedures, you may
request. All travel arrangements that include scheduled flights are
Protection Contribution (APC) where applicable. Where the booking
subject to IATA conditions of carriage, which are also available on
includes sports or entertainment tickets and the event is cancelled you
reduce or extinguish any possible claim, as we will have been
request.
may not be able to cancel the remainder of your booking without
deprived of the opportunity to rectify the problem. If you need to
contact us upon your return please write to us and include all
3. Deposits & Payment
penalty.
(a) When making a booking you must pay a deposit: This amount
7. Alteration by Us
supporting documentation within 28 days of the completion of your
will depend on the type of service being booked and will be advised
(a) Package Holidays: Although it is unlikely, we may unfortunately
holiday. We will acknowledge all complaints on receipt and deal with
at the time of booking. Some airlines require tickets to be issued at the
have to make changes to your travel arrangements and we must
them in accordance with the ABTA Code of Conduct. If we are
time of booking, in which case the deposit will be at least the full cost
reserve the right to do so. We will inform you or your travel agent unable to settle your dispute we recommend that you refer the matter
of the ticket, which may not be refundable. When we have received of any major changes at the time of booking, or as soon as possible to the arbitration scheme, which although devised by arrangement
your deposit we will issue a confirmation invoice, after which a afterwards if you have already booked. If a major change is with ABTA, is administered independently by the Association of
contract exists, subject to English law unless otherwise agreed. Please necessary, such as an alteration of your outward/return flights by Independent Arbitrators. The scheme does not apply for amounts
check all the documents carefully and notify us of any inaccuracies more than 12 hours, change of resort, or reduction in standard of your
greater than £5,000 per person. There is also a limit of £25,000 per
within 72 hours of receipt. If you do not contact us within 72 hours of accommodation, you will be offered the choice of:
booking. Neither does it apply to claims that are solely or mainly in
receipt we cannot accept any liability for errors made by us. We will (i) accepting the change
respect of physical injury or illness. The application for arbitration must
endeavour to assist in all cases but if you make a mistake we will pass (ii) accepting an alternative
on any costs incurred to rectify the error. We will require payment of (iii) receiving a full refund of all monies paid.
be made within nine months of the date of return to the United
the remaining balance as shown on your confirmation invoice not less If the alteration results in a reduction in the total cost of your travel
Kingdom, but in special circumstances it may still be offered outside
than eight weeks before your departure from the UK. If you book arrangements, we will make an appropriate refund. We will offer
this period. Full details of the Arbitration Scheme can be obtained from
within eight weeks of departure from the UK we will require full appropriate compensation for the change imposed providing that
ABTA, 68-71, Newman Street, London W1P 4AH. Alternatively, you
payment at the time of booking. All monies paid to your travel agent it does not arise from circumstances outside our control. may wish to take any dispute to the small claims court. If your
are held by the agent on our behalf until paid to us. Deposits are (b) Other Travel Arrangements: Where we only act as a booking complaint is with regards to your flight we suggest you contact the
non-refundable and should you fail to pay the money when it is due agent, particularly in the case of air tickets, we may not be notified of Airline Users Council: AUC CAA House, 45/59 Kingsway, London
we reserve the right to cancel your booking and retain the deposit a major change before you travel. We recommend once you have
WC2B 6TE
that has been paid or pass on any increase if applicable. Travel departed the UK that you check directly with your airline or view your
documents will not be released until we have received full payment. flight details on www.checkmytrip.com for any schedule changes.
12. Conduct
(b) For Other Travel Arrangements: Where we act as an agent Where we are notified, we will advise you as soon as is reasonably
We reserve the right to refuse to accept you as a customer or to
between you and the airline, they may request the payment date is
possible. If you have had a major change that is not acceptable we
continue dealing with you if your behaviour is disruptive or threatening
brought forward, in which case we will notify you of this change. This
will offer you an alternative if available, or a full refund for that service,
to our staff or suppliers in the UK or abroad. Additionally, airline pilots
usually occurs when an airline withdraws a fare and request that all
subject to supplier conditions, less insurance premiums and Airline
have the right to refuse to allow you to board an aircraft and if this
tickets in the old fare are issued by a particular date. If you are unable
Failure Protection where applicable. If your chosen alternative costs occurs or we consider your behaviour to be unacceptable, your
to pay at that time, your booking could be subject to a fare increase or
more, you must pay the difference. booking will be cancelled with immediate effect and we shall have no
cancellation, whereby normal cancellation fees will apply. Regrettably
we cannot accept responsibility for any losses which you may incur in
8. Lost tickets or Vouchers
further liability to you. If you are overseas, you will be responsible for
these circumstances.
We aim to despatch your travel documents 21 days prior to
your own return home and that of any of your party. If you or any
departure. If you have not received your documents or have mislaid person travelling with you causes damage or injury to any property or
4. Cancellation by You
them you must inform us at least 10 days prior to departure. Failure to person or cause a delay or diversion of any aircraft or other form of
If you need to cancel a confirmed booking you must contact your
do so may result in additional charges as special arrangements will transport, you agree to compensate us or the supplier affected for any
travel agent. To cover the cost of administration and cancellation
have to be made. Tickets and passes for special events may be
charges imposed by suppliers and for the possibility that we will not
losses and expenses incurred, including legal expenses.
irreplaceable.
be able to resell the travel arrangements we have to make a 13. Ticket Conditions
cancellation charge. If you have purchased our recommended
9. Changes in Price
Your journey will be subject to the conditions of the independent
insurance you may be able to claim for the charges we impose.
The following rates of exchange, calculated on 06 Aug 08, were
suppliers concerned, copies of which can be obtained upon request.
Should you cancel your confirmed booking or part of your booking,
used in pricing the holidays in this brochure.
These ticket conditions may therefore limit liability under International
then the following cancellation charges will apply: USA US Dollar 1.94
Conventions such as the Athens, Warsaw and Montreal Conventions.
(a) Package Holidays:
(a) Package Holidays: The prices shown are correct at the time of When arranging these facilities for you, we will rely on the terms of the
More than 56 days prior to departure deposit only.
printing. You or your travel agent will be notified of any changes to
29 – 55 days the higher of 50% of the total cost or loss of deposit.
carrier concerned and they will form part of the contract with you.
these prices at the time of booking. We reserve the right to increase
15 – 28 days the higher of 75% of the total cost or loss of deposit.
Within the EU the law grants rights to passengers who suffer delay,
the price after booking if any increase in price occurs in respect of:
14 days or less 100% of total cost.
denied boarding or cancellation of their flights in certain circumstances.
(i) air fares or other transport costs.
Note: These cancellation charges apply to all bookings, except in
Full details of these rights is available at all EU airports and is also
(ii) taxes or duties payable, including new taxes introduced by any
circumstances where a booking includes items or services where our
government.
available from your airline if you are affected. The reimbursement of
suppliers own cancellation charges exceed those shown above.
(iii) adverse changes to currency exchange rates.
the cost of any flight that forms part of your purchase from us is the
In these circumstances any additional cancellation charges will be
advised at the time of booking.
In all cases we will pay any increase that is less than 2% of your
responsibility of your airline and will not entitle you to any further
(b) Accommodation Only:
package holiday cost, not including insurance premiums or
compensation from us.
More than 56 days prior to departure deposit only.
amendment fees but increases in excess of 2% will be payable 14. Data Protection Act 1998
29 – 55 days the higher of 60% of the total cost or loss of deposit.
by you. If the cost of your holiday increases by more than 10%
By making a reservation with us you agree to the use and disclosure of
8 – 28 days the higher of 80% of the total cost or loss of deposit.
you may decide to cancel the holiday and have a full refund,
the information you provide for the following purposes: to enable us to
7 days or less 100% of total cost.
except for the insurance premiums or amendment fees paid after
process your booking (when it may be transferred abroad), if you
(c) Other Travel Arrangements: (apart from accomodation only)
booking. If you want to cancel you must tell us within 14 days of
purchase insurance we may process your information (including
If you need to cancel you must contact your travel agent. Cancellation
being advised of the increase. In return we will not change the
charges vary depending on the services booked and will be higher
cost of your holiday within eight weeks of departure. Where our costs
medical information) about you or your travelling party and pass it to
the later you cancel and will be clearly stated at the time of booking.
fall by more than 2% after the package has been bought we will pass
insurers; for market research and analysis purposes; to avoid fraud and
In all cases a minimum cancellation fee of £50 will apply regardless
onto you any benefit and reduced costs to ourselves as a result of
to enable us to contact you by letter, telephone or e-mail, SMS or any
of the value of the service cancelled. In some cases it may not be
changes to the items listed above. If we need to amend your invoice
other technology we feel appropriate, with details of our products or
possible to offer any refunds for certain services such as air tickets
we will do so not less than 56 days prior to departure.
those of our suppliers. If you do not wish to receive these communications
once a booking has been made. Please ensure you are certain of the
(b) Other Travel Arrangements: You may pay your balance in full at please email your full details to optout@goldmedal.co.uk. If you pay
fees applicable to your booking by asking your travel agent or us
any time up to 56 days before departure, upto that time the price is by Credit Card, then we may disclose your payment and booking
before proceeding to book your arrangements.
subject to change. We reserve the right to pass on any increase details (including those of your travelling parties) to other companies
resulting from surcharges imposed by suppliers or exchange rate
5. Alteration by You
who require these details in order to process your payment, and/or if
fluctuations. At present airlines, airports and government bodies are
a) Package Holidays: If you wish to make a change to a confirmed
the company that issued your card fails tosettle your payment or
regularly increasing their fees. Again, we reserve the right to pass these
booking please contact your travel agent. Up to 56 days prior to
requires a subsequent repayment. Calls maybe recorded for training
charges on in full should they apply to your purchase.
departure changes will incur a minimum charge of £50 per person and quality purposes. If you have chosen for us to contact you via
per change. If airlines tickets have been issued, changes may be
10. Our Liability
e-mail, we will communicate with you using the email address you
treated as a cancellation and will be subject to the charges shown in
(a) Package Holidays: Should you or any member of your party suffer
have provided to supply you with your travel documentation. We will
Section 4. Within 56 days of departure any changes will be treated
illness, personal injury or death, through any misadventure out of any
assume that your email address is correct and that you understand the
as a cancellation and will be subject to the charges shown in
activity that does not form part of the package holiday purchased
Section 4. If your alterations are considered a rebooking, the price
from us, we will try to help you if we can. This may include translation
risks associated with using this form of communication. You must inform
payable will be the price current on the day of alteration
services, advising you of foreign lawyers if necessary and contact with
us immediately of any changes to your method of communication.
Name changes: If you are prevented from taking a package holiday
overseas authorities. All requests for assistance must be made within
Please note that you may still need to contact us via our call centre or
we will endeavour to arrange a change of name, provided you tell us 3 months of returning home and will not under any circumstances
in writing as required in our Terms and Conditions.
at least 21 days prior to departure, provide evidence of your inability exceed £5000 per booking. You must contact us before taking any 15. Law of Contract
to travel and pay the cost of the changes. We will charge £50 per action, including instructing lawyers and advice will be given at our The contract made between you and us shall be governed by the
name change in addition to any charges levied by the service discretion. Where you have legal expenses insurance you must show
Laws of England and shall be dealt with in the Courts of England and
providers, for example the full cost of a new airline ticket (subject to us that you have made an appropriate claim under it. We are
Wales (or Northern Ireland or Scotland, if relevant). No other courts
availability). responsible for ensuring that your package holiday is of a reasonable
shall be alllowed to hear these proceedings.
b) Other Travel Arrangements: In these circumstances we will charge standard and as described to you. If any part fails to reach this
an amendment fee of £50 per person plus any amendment fees standard and affects the enjoyment of your holiday, we will offer
16. Brochure Validity
charged by our suppliers. If the prices charged have changed since reasonable compensation providing it is not due to events outside our Gold Medal Holidays – Las Vegas. Published December 2008.
booking you will be charged any additional amounts. control. Our liability in all these cases is limited to a maximum of three This brochure is valid from 01 Jan 09 – 31 Dec 09.
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