and make a positive diff erence in your organisation and bottom line. Digital transformation empowers your employees, helping them to be more creative, collaborative and productive. A digital transformation strategy shouldn’t stop with your internal

teams and processes, it should have your customers front and centre of the plan. How can your organisation improve your customers’ journey and provide greater value to them? Following a digital transformation framework will allow you to evaluate your services and off erings and help you innovate, keeping you ahead in your market. A good framework will include some core elements including process and innovation, data analytics, customer and employee engagement, culture, and technology.

Business Intelligence and AI Business Intelligence (BI) solutions are designed to help you reveal valuable and actionable insights into your data. T is information can be used to make better informed business decisions, rather than reactive, and direct your business in new directions to help gain profi t. BI helps you collect and analyse your own data and turns it into

perceptive and actionable business information, which can then be used to innovate, cut costs, discover ineffi cient processes as well as identify better business opportunities. Instead of working on historic excel reports after the fact, BI

Solutions of today allow you to see your critical data in real-time. With AI (Artifi cial Intelligence) now integrating directly into BI

platforms, this opens huge opportunities for organisations to leverage AI for improving business outcomes. Every business has metrics or key performance indicators (KPIs)

that measure business success, but how do businesses determine what impacts those KPIs or what causes them to change or stay the same? Having real-time access to this information can be a game changer

for businesses and it’s more accessible to every organisation than ever before.

IT support service models Ensuring your organisation has the optimal IT support service model will contribute hugely to the overall success of your IT strategy. Organisations are diff erent and have diff erent requirements based on their resources available, IT budget, and their overall organisation objectives. Diff erent IT support models include:

- Fully Outsourced - also known as Managed Services - Co-Managed Services - T is is a combination of an outsourced IT partner mixed with internal IT resource, employed by your business - Dedicated Service Desk - T is is an outsourced service where the IT provider will supply dedicated resources to only work on your support issues and service requests -

In-house - Having a dedicated team of IT resources employed directly by your company

Understanding the pros and cons, costs benefi ts, and features of all service models will help you align the right support service as part of your strategy.

AZTech IT provide 24/7 Expert IT support services, IT strategy, and IT security solutions. If you need any help with your IT strategy or would like to schedule an IT security audit, call 03300 949 420, email or visit the website



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