search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
PragmatiQ Solutions


While we do not want to dwell on COVID-19 and the past few months, as more than enough has been written about it, there have been some valuable lessons learnt. As we are now settling into, dare I say it, ‘the


new norm’; we can start to take a step back and assess what has changed exactly and has it been a positive for our day-to-day operations? In the following article, we discuss how we have tweaked our off ering to fi t with the changing times and how this shift has been a positive move that is now here to stay, as a permanent option for our clients. Back in March when lockdown measures were


put in place, businesses across the country found themselves having to change their processes almost overnight and fi gure out new ways of operating. For many, this meant remote working and overcoming technology challenges to support employees working from home. What have become key questions to many customers during this period are ‘Do we have the right systems in place? Can we easily communicate internally and externally to our customers? How effi cient are our processes? Can we access our data from anywhere, at any time?’ As well as this, many businesses and industries found themselves needing to do more, for less. Never has it been so imperative that organisations’ technology stack is plugging that gap and helping with the heavy lifting. Don’t be mistaken, we understand that we are


not the only business to adapt this framework, nor the fi rst to come up with a remote delivery model. However, the positive shifts we made to our work processes have proved successful and many of our clients now prefer this new off ering; so we wanted to share our learnings.


Technology provider


adapts to the changing times


Prior to lockdown and the outbreak of COVID-19, we operated with


a cloud-fi rst approach. T is allowed many elements of our projects to be delivered off -site. T is is not only more effi cient, it allows the projects to move forward more smoothly, avoiding delays and is less costly for customers. T ere were, however, key elements that would be delivered on site, such as Scoping/Requirements Gathering, Design Sessions and User Training. For both the customer and ourselves, these were areas that felt more comfortable to be delivered in-person. Traditionally in the business world, there has been a perception


that client interactions were more productive face to face and that often meant the outcome would be improved. For example, in sales, if you were having a meeting it was often in person; in projects, service delivery to be done on site; in the workplace, employees would be more productive in the offi ce. However, COVID-19 has forced us to challenge our pre-conceived notions and recognise this is not always the case; the same outcomes can be achieved remotely. Managing Director at PragmatiQ Solutions, Stuart Goldwater, said:


“It became clear almost immediately, that we would have to tweak our off ering. We would not be able to go on site and visit our customers, but when we reviewed the model in more detail, it was apparent that this just wasn’t an essential element to what we do. We could deliver these sessions remotely and not compromise the quality of the delivery in any way. “It has actually been so successful that for many


clients, this is now a preference. T ere is far more fl exibility when it comes to booking in our sessions and it’s much easier to break these up into bite-size chunks. Even when the world gets back to some normality, whatever that will look like, we will continue to lead with this model.” While at some point this will all come to an end


(we hope), we strongly believe that many of the changes that we and other businesses are making will be here to stay and can still achieve the same positive results, as our full remote delivery model is already proving.


Written by PragmatiQ Solutions, who specialise in designing and developing Bespoke CRM Systems and Custom Databases. For more information, visit www.pragmatiqsolutions.co.uk


ALL THINGS BUSINESS 33


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52