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The bank has continued to


innovate and invest in strengthening its digital capabilities across the front, middle and back-end. The RMMobility platform, enabling relationship managers to track clients’ portfolios, perform reviews and provide advisorywhileworking remotely, has proved key during the pandemic. DBS iWealth,which allows clients tomonitor and manage their portfolios digitally, anywhere and anytime, has experienced a 23 per cent growth in usage versus 2019. Believing in ESGinvestments’


potential to outperform in the long- term, the bank has increased its offerings in ESGproducts, including mutual funds and discretionary portfolios. “ESG is here to stay, and we’re


committed to leading that agenda in Asia,” says Mr Poon. The bank set a target for ESGinvestments to reach 10 per cent of its wealth assets under management in five years. Since September 2019, DBS has


been collaborating with its onshore business in Thailand to provide Thai HNWindividuals access to private banking offering in Singapore, aiming to double its wealth AuM in Thailand to SGD8bn by 2023. It is also looking at tapping into the onshoreHNWindividuals’ increasing investment appetite in the Philippines. “While Singapore


44 GLOBAL PRIVATE BANKING AWARDS 2020


continues to be a core market for DBS, Asean is starting to shine brighter,” says Mr Poon. ET


BEST PRIVATE BANK IN SLOVAKIA TATRA BANKA


As the first private bank to be established in Slovakia, Tatra banka’s aspiration is tomaintain its reputation as a market pioneer by introducing newtechnologies and innovations into the sector. Two years ago, the bankwas the


first in the country to introduce face biometrics, to enable client onboarding and access to accounts. The bank,which also uses voice biometrics as an authorisation tool, has recently launched its chatbot ‘Adam’, Slovakia’s first virtual private banker. The Tatra banka app was also the first to be compatible with smartwatches, allowing clients to quickly access information about their latest transactions and balances. For Marek Neckár, head of the


private banking division, every innovation introduced should add value to both the clients and the bank. “In times of high regulation standards and bureaucracy, innovations enable us to deliver our unique services most effectively and at the highest quality level. Our clients appreciate the smartness,


Within reach: Investec believes itself to be an aspirational,but not unattainable brand, and is targeting younger South


Africans as clients


flexibility and the range of the services we provide.” Tatra offers clients a


comprehensive range of wealth and asset management services, including investment consulting, all ofwhich are fully in compliance with MiFID II regulations.Anexpert teamof analysts and experienced portfolio managers choose best in class solutions froma universe of more than 5,000 investment products managed by theworld’s largest asset managers. In addition, Tatra provides access


to a large selection of alternative investments, including gold, real estate and investments in art, and it has recently expanded its ESG product offering.PG


BEST PRIVATE BANK IN SOUTH AFRICA INVESTEC


Despiteconfiningitsphysical operationsto theUKandSouthAfrica, Investec’s brandresonancemeansit remains attractive formanyclients withaninternational outlook. “Ourbases in theUKandSouth


Africagiveusthe rightdevelopedand emergingmarket footprint, launchpad andoutlooktobeable tounderstand andserviceclients fromdifferent jurisdictions,”saysHenryBlumenthal, chiefexecutiveof InvestecWealth& Investment.


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