client’s financial information at all times. “We entered this crisis froma position of strategic and financial strength, with one of the strongest balance sheets of any bank. Our core client beliefs remain on the need for personalised holistic advice, with heightened focus on streamlining end-to-end client experience (eg digitalisation) and delivering One RBC value toHNWclients,” she adds.PG

Towering ambition: Chile’s LarrainVial has big plans for its digital offering

local investment philosophy, benefiting from“strong partnership with global asset managers”,which has proved to be crucial during the crisis. The key goal in portfolio management is to preserve clients’ wealth through generations, which is achieved by focusing on conservative investment solutions and diversification. Through its dedicated ESG

strategies, the private bank is focused on meeting the investment needs of the next generation of Bulgarian clients, driven by the desire to generate an environmental and social impact, as well as financial returns. TheUniCredit Private Banking

Youth Academy also provides an important opportunity to engage with the next generation of clients. “We are committed to offer our clients ‘banking that matters’, providing real life solutions,” says Mr Peshev. ET


RBCWealth Management continues to enjoy a leading position in Canada’s wealth management industry, with the largest market share ofHNWassets. The bank enjoyed a strong year in 2019, reporting net incomeof C$2.6bn


($1.9.7bn), up 13 per cent froma year earlier. In Canada, the bank continued to

focus on holistic wealth planning, including adviser training on intergenerational and business wealth transfer.“We fully rolled out RBC Premier Banking to deepen banking relationships with wealth management clients, and enhanced our digital and data capabilities to drive increased client satisfaction and adviser productivity,” says Jennifer Publicover, senior vice president, wealth management products and strategy. During 2019, RBC launched

RBC iShares, a strategic alliance with iShares withwhich investors can access the largest and most comprehensive ETF solution suite in Canada. “Canadian investors deserve a

level of choice, quality and value that is second to none – and that iswhat RBC iShares delivers,”Ms Publicover adds. “This alliance will deliver value to Canadian investors by bringing them the ETF products they trust, theworld class investment talent theywant and the service they deserve – all in one place.” As the coronavirus crisis unfolded,

RBC acted fast to guarantee business continuity, providing employees with the secure technology needed towork offsite and to safeguard



Social unrest in Chile,which started at the end of 2019 in response to the increased cost of living, privatisation and wealth inequality, had ledmany clients to shift their portfolios to very conservative or short-dated investments. The pandemic has been an opportunity formany of them, who had been caught out by the market rally, to get back in, explains Gonzalo Córdova, head of wealth management at LarrainVial. Clients’ concerns today revolve

around the political-social challenges the country is facing, namely the programmeof promised tax reforms, the newconstitution process and presidential elections. Through seminars and online talks, the bank has provided clients with information on these topics,while it has been recommending they invest in international assets, benefiting fromthe bank’s open architecture model, in the US dollar and other foreign currencies, and in sectors such as technology, telemedicine and logistics. Striving to offer a holistic

approach to client servicing, LarrainVial has developed a digital tool, calledMyObjectives,which allows clients to define different life objectives, each matched to unique

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