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SPECIAL REPORT OFFSHORING


WEINVEST IN DEVELOPINGANDREINFORCING LANGUAGE SKILLS BUT ALSO SOFT SKILLS TO PREPARE THE NEXT GENERATION OF LEADERS


to 2020 was to advance the offshor- ing sector, the embodiment of the country’s transition from indus- trial to innovative technology-ena- bled growth. Led by the Moroccan govern-


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TANGER MED ZONES HAS SOLIDIFIED ITS POSITION AS A HUB FOR OFFSHORING AND IT SERVICES. ALEX IRWIN-HUNT REPORTS


key pillar of Morocco’s industrial acceleration pro- gramme that ran from 2014


ready-to-run facilities in terms of connectivity, telecoms operator and open and flexible spaces that can be set up according to the needs of each customer”. Central to the company’s deci-


sion to open an IT outsourcing ser- vice centre in Tétouan Shore was the availability of IT talent in the Tanger- Tétouan-Al Hoceima region,which has several universities and training centres, including the Faculty of Sciences of Tétouan, training centre OFPPT and Morocco’s national school of science. Mr Sabbah says that TMZ have


ment’s national strategy on IT and software development, an attractive package of fiscal incentives is offered to prospective inward inves- tors in the offshoring sector. These include uncapped income tax of 20%, labour tax relief and govern- ment support for new employment of up to €6000 per job. Tétouan Shore, which is one of


the six activity zones across the Tanger Med Zones (TMZ) platform– was established as a dedicated park for small and medium-sized enter- prises across 20,230 squaremetres, offering space for companies in sec- tors such as IT, business processing and knowledge process outsourcing. Companies that have set up in


the offshoring-focused zone include Everis, a subsidiary of Japan’s NTT Data, and FD Solutions, a subsidiary of US-based FlowDesigns.


Talent assistance Frederic Sabbah, the director of Everis’s Moroccan operations, says that Tétouan Shore “offers


made setting up easier by managing administrative activity and provid- ing advice on IT talent sourcing. “We are satisfied with the tech-


nical skills of the talent that we are hiring,” he adds. “We invest in devel- oping and reinforcing English and Spanish language skills but also soft skills to prepare the next generation of leaders who should lead our office of up to 500 professionals in the coming years.” Morocco’s stock of IT profession-


als is estimated to reach 100,000 in 2020, according toTMZ figures.


Platformlift While several multinationals and start-ups have set up in Tétouan Shore, there is further activity in the other zones withinTMZ. In 2019, French outsourcing spe-


cialist MyOpla opened a 3200-square-metre customer contact centre in Tanger Free Zone, adding to its existing Tétouan Shore opera- tions.


Belgian-based Digital Tech


Consulting, a specialist in the crea- tion and maintenance of software


December 2020/January 2021 www.fDiIntelligence.com


for the banking and insurance sec- tors, alsomoved to TMZ to develop IT services and better serve its national and international clients. The ICT sector across Morocco as


a whole has grown substantially over the past two decades, fromjust 700 employees in 1999 to more than 68,000employees in 2019, according to TMZ figures. A benchmarking study of north


African countries (excluding Libya) found that Morocco has the best quality ICT infrastructure in the region, according to investment des- tination comparison tool fDi Benchmark. Morocco also had the highest ICT expenditure as a percent- age of GDP (13.54%) and the largest number of secure internet servers per one million people.


Meetingdemand Following increased demand from investors and the promotion of almost 80% of the existing 531,000-square-metre area in Tétouan Park, theTMZ authorities launched an extension of the area – Tétouan Park Phase 4 – in partner- ship with public institutions jointly backed by the US and Moroccan gov- ernments – namely, Fonzid,MCA andMCCMorocco. Tétouan Park Phase 4 will


include, among other things, three rental warehouses to house female and young entrepreneurs and people with reducemobility, green spaces and a 420 kWc photovoltaic park. “Offshoring still has some room


to increase and grow and we hope that many other companies of the sector will be following in our foot- steps in this wonderful region,” con- cludes Mr Sabbah.■


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