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BRICK-AND-MORTAR


TIPS FROM: CONSULTING.US A recent survey found that, surprisingly enough,


“digital native” Gen Z’s and Millennials value brick- and-mortar stores more highly than their parents and grandparents. The global study – conducted by Oracle NetSuite, Wakefield Research, and retail sector consultancy The Retail Doctor – polled 1,200 consumers and 400 retail execs across the US, UK, and Australia.


Despite inclinations that younger consumers will only buy products on their iPhones rather than risk venturing into a store, the survey found that Gen Z and Millennial shoppers were the most likely generations to do more in-store shopping this year, at 43% of respondents. Only 13% of Baby Boomers, meanwhile, said they would do more in- store shopping.


Gen Z and Millennials (57%) also had the most positive view of the retail environment, finding it more inviting than older generations (compared to 40% of Gen X and 27% of Boomers).


And while 98% of retail execs believe social media is important to building stronger relationships with customers, the survey found a big disconnect across generations. Overall, only 12% said engagement with brands on social media has a significant impact on how they feel about a brand.


Thirty-eight percent of Gen Z consumers said they engage with retailers on social media to get to know the brand, compared to 25% of Millennials and 21% of Boomers. Boomers, predictably, are least receptive to social media, with 53% reporting they do not engage with brands on social media.


Majority of Consumers Shop In-Person at Least Once a Week FIGURE 20


FIGURE 19


Majority of Consumers Shop In-Person at Least Once a Week 69% At Least Once A Week


Multiple times a week In-Person Once a week


Several times a month


DOWNLOAD FIGURE


Once a month


Online 13% At Least Once A Week


Sources: Acosta Custom Shopper Survey March 2019; Acosta The Why? Behind the Buy™ Spring 2018; Census.gov July 1, 2017 (Projection) vs. April 1, 2010 (Census); Google reviews and social media commentary


Less than once a month


Never


28


WHAT’S IN STORE | 2020


© 2019 International Dairy Deli Bakery Association


Industry Landscape


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