The Feedback Loop: A Top Employee I

ncreased communication between leadership and employees has been a reigning theme for senior living provid-

ers during the COVID-19 pandemic. More specifically, the ability to quickly

share important information has been critical in helping managers effectively communicate with staff. From updates on new safety proto- cols and policy changes to notes of encour- agement and gratitude, real-time messaging has helped to keep everyone aligned while also managing fear and anxiety among staff. Maintaining this feedback loop will contin-

ue to be essential as we move into the next phase of the pandemic.

Feedback is powerful An effective feedback loop facilitates open and honest communication between man- agement and staff. It allows managers to better understand their staff members—their likes and dislikes, struggles, opportunities for improvement, and much more. In addition, it also gives staff a voice to effect change. Capturing feedback, and acting upon it, is

one of the most powerful tools for boosting employee engagement and retention, espe- cially during this critical time.

Capture it quickly OnShift’s employee engagement software, which offers a bevy of ways to easily sur- vey staff on their mobile phones, has been instrumental in keeping feedback loops op- erating like a well-oiled machine throughout the crisis. Our customers can quickly and frequently

capture the perspectives of their frontline team members. As challenges are uncovered, managers have made it a priority to work di- rectly with employees to build programs and ease concerns.

By capturing employee feedback, provid-

ers are also gaining insight into the personal struggles impacting employees—things like food insecurity, loss of income, or a lack of access to childcare. They’re then quick to act as issues are un-

covered—reaching out to those impacted and creating new Employee Assistant Programs (EAPs) around promoting financial and men- tal wellness.

Boosting morale Many have used feedback to influence more direct support initiatives such as setting up community pantries, organizing in-house daycares and offering transportation assis- tance. Perks vary across the board, but each one is part of that organization’s personal commitment to supporting staff and pro- moting a stronger work-life balance. Building comaraderie and growing man-

ager-employee relationships has never been as important as it is today. Our clients have used OnShift’s custom surveys and messag- ing features to encourage staff to nominate

Retention Strategy For 2021 & Beyond By Mark Woodka, CEO, OnShift

staff have been instrumental in creating programs and activities to help residents thrive in isolation and keep their colleagues in good spirits. Employees really are full of great ideas;

all you have to do is give them an open fo- rum for sharing them. Finally, facilitating productive feedback

needs to be a consistent effort. The chal- lenges your organization experiences and those your employees face may be different

Capturing feedback, and acting upon it, is one of the most powerful tools for boosting employee engagement and retention, especially during this critical time.

their coworkers for awards, learn what their managers can do to make them feel more supported, and collect their ideas for boost- ing morale.

Collaboration feeds innovation One of the greatest benefits of the feedback loop is the collaborative environment it facilitates. Throughout the crisis, frontline

tomorrow. The more you ask, the more you’ll learn and the more change your employees can influence. As a result, you’ll see higher engagement

and at the same time, establish yourself as an employer who truly respects and values their team members. There’s no greater retention tool than that.


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