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CONTENTS


Travel Trade Gazette UK & Ireland edition Issue 3283


Content Pippa Jacks group editor 020 3714 4117 Sophie Griffiths editor 020 3714 4114 April Hutchinson TTG Luxury editor 020 3714 4118


NEWS Jennifer Morris news editor 020 3714 4115 James Chapple deputy news editor 020 3405 6532 Tom Parry senior reporter 020 3405 6530 Franki Berry digital reporter 020 3714 4122


Features Abra Dunsby acting features editor 020 3714 4112 Charlotte Flach acting deputy features editor 020 3714 4111 Andrew Doherty senior features reporter 020 3405 6526 Madeleine Barber special projects editor 020 3714 4113


TTGMEDIA.COM Steve Hinds digital editor 020 3714 4110


PRODUCTION Jasveer Hartill creative director 020 3714 4120 Lauren Arthur senior designer 020 3405 6524 Simon Britchfield chief sub editor, 020 3714 4109 Mary Ann Pickford sub editor, 020 3405 6525 Stephen Miller group production manager 020 3714 4119


EVents Naomi Cox head of events 020 3714 4105 Becca Luke events executive 020 3714 4104


marketing Dan Heath marketing manager 020 3714 4107 Anyaa Coutts events marketing assistant 020 3405 6528


Commercial Matt Roclawski sales and marketing director 020 3714 4102 Anwar Sohawon head of advertising – TTG portfolio 020 3714 4103 Adam White senior account manager – TTG portfolio 020 3714 4131 Sophie Marcuccilli account manager 020 3714 4121 James Francis sponsorship sales manager 020 3405 6527 Grant Robbins TTG Luxury sales manager 020 3714 4106


Management Daniel Pearce CEO 020 3714 4101/07941 257842 Matt Addison finance manager 020 3405 6523 Angie Jackson office manager 020 3714 4108


Subscriptions To subscribe, renew or check on non-delivery of your copy of TTG: Log on to ttgmedia.com/subscribe Call 01635 588493 Email ttg-subscriptions@circdata.com


HOW TO CONTACT US Address TTG Media Limited, Friars House, 160 Blackfriars Road, London SE1 8EZ Email Initial followed by surname@ttgmedia.com eg dpearce@ttgmedia.com Website ttgmedia.com


TTG UK & Ireland is part of a global network of travel trade media which includes TTG Asia, TTG China, TTG Czech Republic, TTG India, TTG Italia, TTG Mena and TTG Russia.


Unsolicited material cannot be returned. While we take every care of photos and manuscripts submitted to TTG (UK & Ireland), we cannot accept responsibility for loss or damage. The contents of TTG (UK & Ireland) are subject to reproduction in information storage and retrieval systems. Refunds on cancelled subscriptions will be made at the publisher’s discretion, unless specifically guaranteed in the terms of the subscription offer. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical including photocopying, or recorded in information storage or retrieval systems without the prior written consent of the publisher.


TTG Media will not promote in our own products any destination where, based on recent evidence, members of our team would not be comfortable to travel for fear of arrest due to their sexuality or profession.


Printed by Precision Colour Printing Ltd. ISSN 0262-4397 © TTG Media 2020


BUSINESS ADVICE


28 Report from Travel Technology Europe at Olympia London


30 Award-winning agent Gerald Buck 38


CRUISE 32 Appealing to the millennials market once the crisis is over


LATIN AMERICA


38 Going beyond the Galapagos to discover another side of Ecuador


44 Hot list 23.03.2020 TRAVEL TRADE GAZETTE 3 28 NEWS 6


06 Round-up of the latest news 08 TTG’s new Coronavirus Travel Business Support Service for agents


10 Government help available during the coronavirus crisis


12 Upliſting stories from across travel 14 Jonathan Wall’s 13-point coronavirus economic survival plan


18 Industry leaders’ advice and opinion 22 TTG Top 50 Travel Agencies


POSTED 20 Your snaps and comments, plus prizes


CORONAVIRUS LATEST


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