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Top Business Travel AGENCY SPONSORED BY


KEY TRAVEL


About them: Key Travel celebrates its 40th birthday this year, and it’s also a pivotal period in the company’s history, having acquired another humanitarian sector specialist 18 months ago and grown its international footprint. The team now numbers 650 globally, and the two company cultures are supported by Key’s core values of “compassion, simplicity and impact”.


What’s new? Working with its GDS, Amadeus, to drive development, Key Travel has enhanced its platform with better carbon reporting tools and groups functionality. It has also seen the proportion of clients utilising its self-booking tool increase to 70%. Using AI to monitor consultants’ calls is better identifying training requirements.


Highlight: Hearing about a successful new client implementation that saw 70% of staff at a London university using Key’s travel booking platform within three months of launch.


GRAY DAWES TRAVEL


About them: Gray Dawes Group has been on the acquisition trail over the last few years, including the purchase of Amber Road in November 2019, so the TMC has been working hard to standardise technology and nurture its rapidly expanding team. The company’s staff now totals more than 300, based in eight offices, and different teams have retained their areas of expertise, such as the sports travel sector, or high-net-worth individuals.


What’s new? Barriers are being broken down by creating competitive, cross-site teams or “houses”, and employees under


23 have been matched with more senior members of the team for mentoring. The group underwent a rebranding in November to bring all acquired TMCs under the Gray Dawes Travel brand.


Highlight: A new customer satisfaction tool in which the traveller (not the booker) is emailed and asked to give their trip a green thumbs-up or red thumbs-down (in the rare case of the latter, they are called immediately to find out why).


ABOVE: Judges Julie (top) and Pippa at TTG’s office in London


23.03.2020 TRAVEL TRADE GAZETTE 27


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