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FREQUENTLY ASKED QUESTIONS


All merchandise approved for return must be the current edition in unmarked and saleable condition. Out-of-print publications will not be accepted. If the merchandise upon return is not in good/saleable condition, credit will not be issued and the merchandise will not be returned unless you arrange for the items to be returned. Return postage is your responsibility. Electronic/downloadable products are not returnable.


Send approved returns with the credit request form to: PBD Worldwide Academy of Nutrition and Dietetics Returns 905 Carlow Drive, Unit B Bolingbrook, IL 60490


How do I check the order status? To inquire about the status of an order, call 800/877-1600, ext. 5000, Monday through Friday from 8:00 A.M. to 5:00 P.M. CST. Please have your purchase order or all order information available when you call.


What if all the telephone lines are busy? If the lines are busy, you may fax your order or inquiry to 312/899-4873, or you may leave a voicemail message. Our e-mail address is sales@eatright.org. If you are inquiring about an existing order and know the order number or purchase order number, please include it in your inquiry.


Can I leave an after-hours message? To leave a voicemail message after normal business hours, call 800/877-1600, ext. 5000.


How do I get permission to reprint? All Academy publications are protected by copyright. Except in the case of individual copies duplicated for educational purposes, permission must be obtained from the Academy of Nutrition and Dietetics to reprint or adapt material from these publications. Please email your request to reprint or adapt, including the type of publication the reprint or adaptation is intended for, the number of copies and the intended audience, to the Publications Team at permissions@eatright.org.


Are there faculty preview copies? Instructors may request examination copies of Academy books to consider for course adoption. If you would like an examination copy or a desk copy, please fill out the Examination and Desk Copy Request form at www.surveymonkey.com/r/KGQ2XRF. Please note that the Academy does not approve free copies for all books and reserves the right to limit the number of copies and titles any one person or institution may receive. Books requested must be currently in print and relevant to the subject matter of the course selected. Review copies are available only to institutions and instructors in the United States and Canada. For all inquiries outside of the United States and Canada or other course adoption questions, please email jphillipp@eatright.org.


Are Academy publications available internationally? Yes, many Academy publications are available to customers in the UK, Europe, Middle East, Africa, Asia-Pacific, Latin America, and the Caribbean through Eurospan, the Academy’s international book distributor.


Web: www.eurospanbookstore.com/academynutrition Phone: +44 (0) 1767 604972 Fax: +44 (0) 1767 601640 Email: eurospan@turpin-distribution.com


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