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FREQUENTLY ASKED QUESTIONS


How soon will I receive my order? Domestic orders are shipped within two weeks of our receipt of your order. Online orders placed before 10 A.M. CST will ship the same day. Online orders placed after 2 P.M. CST will ship the next day.


What if I need it faster? Rush delivery to US addresses may be requested on telephone and fax orders only. For pricing information, call Customer Service at 800/877-1600, ext. 5000, Monday through Friday, 8:00 A.M. to 5:00 P.M. CST, or fax your request to 312/899-4873. Rush orders placed before noon CST will be shipped the next business day. Refer to the section above for information on the shipment of online orders.


What is the return policy? We recognize that sometimes the unexpected happens. To return physical goods: If there is a mistake with your order, if goods are damaged in shipping, or if you are not satisfied with your purchase, please call Customer Service within 30 days for credit and instructions for exchanges and returns at 800/877-1600, ext. 5000, Monday through Friday from 8:30 A.M. to 4:45 P.M. CST. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with the returned item. Shipping and handling charges are not refundable.


Send approved physical returns with the credit request form to: PBD Worldwide Academy of Nutrition and Dietetics 905 Carlow Drive, Unit B Bolingbrook, IL 60490


To receive a refund or replacement for electronic goods such as eBooks, downloads, or online toolkits (excluding mobile apps): If there is mistake in your purchase, or if the product does not function as expected, call Customer Service within 7 days of purchase to discuss exchanges and/or refunds at 800/877-1600, ext. 5000, Monday through Friday from 8:30 A.M. to 4:45 P.M. CST. Sales of mobile apps are handled through the app vendor for your phone or tablet and must be cancelled through the iTunes or Google Play store. To contact the iTunes store, call 800/692-7753. To contact the Google Play store, call 855/836-3987.


What are the Academy's policies for bookstore sales? Bookstores are allowed no more than three months from the date of purchase to return merchandise for credit. For credit for products (excludes shipping and handling) and instructions for exchanges and returns, please call Customer Service within 30 days at 800/877-1600, ext. 4887, Monday through Friday from 8:30 A.M. to 5:00 P.M. CST. The Academy must authorize all returns in advance and issue a credit request form to you before the item is returned. The credit request form must be enclosed with returned items. Credits may not be taken unless approved by the Academy.


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