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SPOTLIGHT ON EXCELLENCE


ber, inventory turn, purchasing, customer informa- tion and more. As a result, the Catalano’s wereamongthe founders of United Recyclers Group (URG), LLC in 1997. “We invested because we wanted to get in on Pinnacle,” Catalano explains. “At the timewefeltweweren’t gettingnewthings fast enough.” As early adopters of the Pinnacle Yard Management System, URG’s proprietary software for automotive recyclers, Bionic Auto Parts experienced a dramatic uptick in business. In fact, Catalano credits the Pinnacle family of products withmuchof Bionic’s suc- cess since 1997. “The systems we use have pushed us to the top,” he says. “We depend on the reports. With good systems, you have good information in front of you every day. Computerization changed our business and has been great for the recycling industry,” he adds. “In 1983, we joined ARA. I like to give credit to


some of the vendors that we were able to connect with through the ARA. They had some great prod- ucts for us, such asURG,Pinnacle Inventory Systems, WEN Industry, Hollander Interchange, SAS Forks, Electric Guard Dog, Car-Part.com, Mike French and Co., The Locator magazine, Brock Supply, RAS, Nasco equipment, andGranutech’s ‘BigMAC’Crushers are just a few of the vendors we met at ARA and used their products. There are many more! We have learned so many things from seminars and meeting all the other yard owners, its been a pleasure to be part of a great association,” he says.


But Service Keeps Customers It’s important for a yard to keep up on technol-


ogy to stay comp mitment to excellent customer service. “We continue to do everything we can to


54 Automotive Recycling | November-December 2016


In 1983, we joined ARA. I like to give credit to some of the vendors that we were able to connect with through the ARA.


hold onto every ounce of business we can get,” he stresses. “The competition is always pounding on our door.” Bionic Auto Parts rises to the challenge by deliver- ing the perfect mix of faster service, the cleanest, highest quality parts and superior customer commu- nications. As part of URG, Bionic participates in the trade group’s well-known Premium Recycled Parts (PRP) program. Through PRP,Bionic shares inventory with other recyclers in its regional alliance and nationally. These relationshipsmeanBionic is able to guarantee 24- to 48-hour in-stock shipping to its customers. Bionic adheres to the PRP quality assurance pro- gram, which is based on ISO9000 standards, and takes it to the next level with its own intensive, three- step QC program. “In our system, everybody han- dling a part is responsible for its quality,” Catalano explains. Quality, Bionic-style, begins with the inventory spe- cialist who evaluates and documents the salable parts oneach vehicle. Step two happens during dismantling when front-line employees are responsible for report- ing any observed parts issues to the production man- ager. Parts that meet Bionic’s and PRP’s quality standards get barcoded, shelved and scanned for loca- tion.


Parts go through the final step in Bionic’sQC pro- gram when they are pulled from inventory, cleaned and inspected before being packed for shipping. “By


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