When a student needs help accessing library resources

What should you be aware of?

Throughout the students’ programme they will need to use the Library in different ways, for example, silent study and bookable group study areas, e-books and journals. There are a wide range of services available within the Sheppard Library and online. However, students may not be aware of how to access the variety of library resources. Students may have missed their library induction, in-class library teaching, or generally find it difficult to locate materials within the Library.

What should you do?

If a student requires access to the Sheppard Library:

— during term time, the Sheppard Library is open 24/7. (Please see http://unihub.mdx.ac.uk/study/library/library-services/library-opening-hours)

— students require their ID card for access to the Library and for borrowing items including books and laptops. If a student has lost their ID card please refer them to Security.

— there are a range of study spaces including silent study, group study and bookable group study. If a student wants to book a group study space please refer the student to the following link:
http://appointment-librarian.mdx.ac.uk/booking/rooms

If a student has a disability or specific needs and wishes to access library resources, please refer them to the following information:

http://unihub.mdx.ac.uk/study/library/help-and-support/library-support-for-disabled-students

If a student requires subject specific advice, please refer them to their Subject Liaison Librarian.

The Subject Liaison Librarians work closely with academic staff in their particular school to ensure the Library has the resources required for current programmes and to teach the students how to use them. Resources provided by the Library for specific subjects can be found in My Subject: http://libguides.mdx.ac.uk

Students can get help from their Subject Liaison Librarians through myUniHub at the following link:
http://unihub.mdx.ac.uk/study/library/help-and-support/specialist-advice-and-appointments

The Subject Liaison Librarians provide support through One-to-One appointments, drop-in sessions (Ask A Librarian Helpdesk, First Floor, StudyHub) and training sessions.
http://unihub.mdx.ac.uk/study/library/study-and-research-resources

If a student requires assistance with finding appropriate resources for assignments, literature searching, referencing, inter-library loans, reading lists, e-books and journals please refer the student to their Subject Liaison Librarian. A list of librarians by subject is available at: http://libguides.mdx.ac.uk/liaisonlibrarians

Practical help in the Sheppard Library is available through the Library and Learning Spaces Team.

The team can be contacted on 07785 447466, Monday to Friday 9am to 7pm and at weekends 11am to 6pm during Term Time.

There are staff located at the Library Help Points on most floors that can assist with:

— printing

— binding

— locating items online and face-to-face

— issues arising from noise and ventilation

— library account and charges queries

Please refer students to http://unihub.mdx.ac.uk/study/library/library-services/borrowing-returning-and-charges

Alternatively students can come to the UniHelp Desk for help with borrowing and returning items and other library related enquiries.

Other services:

— Financial Markets Lab (Bloomberg and Datastream)

— Materials Room which contains examples of items such as fashion, comics and illustrated books. Please see
http://unihub.mdx.ac.uk/study/library/special-collections-for-research-and-inspiration

— Teaching Resources Room: Resources for students to use on teaching practice http://libguides.mdx.ac.uk/education

— Museum of Domestic Design and Architecture based in Colindale: http://www.moda.mdx.ac.uk

Visiting other libraries:

Students can apply to access other libraries in the UK and Ireland via the SCONUL Access scheme. Please refer students to the following link: http://unihub.mdx.ac.uk/study/library/library-services/visiting-other-libraries

Alumni Students can access the Library following Graduation. They will need to apply for an Alumni card:

http://unihub.mdx.ac.uk/student-life/alumni

What happens next?

For any library enquiries not covered above please refer the student to UniHelp. http://unihub.mdx.ac.uk/support/unihelp

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