September Interview
part, but [teleworking] has been incorpo- rated into professions that really were not thinking about [it] for a long time. I have two brothers. They’re both in the health care profession. I’ve started to see them start to use telemedicine a bit modestly, but it’s something that certainly was not on their radar for the short term. They’ve been forced to start doing it as a way to continue, at least, doing first contact with the patient and initial triage of symptoms. I see people start coming up with new ways to do physical therapy, to do per- sonal training. For example, I’ve seen personal trainers working on Zoom and so on. [There’s] not much innovation in technol-
ogy yet, but [there’s] innovation in starting to adopt the technology that exists for new purposes. I think once that happens, that creates a market that will then accelerate new technologies being developed specifically. There may be something that’s very specific for telemedicine or something that’s very specific for personal trainers … whereas, six months ago, [that] was really a thing of the future. The other example that I can give you
that I think is very impressive and is Virginia- based is the use of drones for delivery. When people started talking about using drones for delivery, it was kind of science fiction, at least to me. I didn’t fully believe it. Then about three years ago, Virginia Tech had a program with Chipotle for delivery of burritos on campus, in specific locations. It was not every- where, you had to go to a particular location, but it was great to test things out. In Christiansburg, of course, there’s a
commercial service now [using] drone delivery. [Editor’s note: Wing Aviation, a subsidiary of Google’s parent company, Alphabet Inc.] They keep expanding the businesses that choose it. I think Walgreen uses it. There’s two coffee shops that now deliver coffee. This is something that is happening much faster than I expected. I think we’ll keep seeing that because now there’s more of a need. There’s a lot more delivery of goods than there used to be during this time. No-contact delivery also has a lot of
interest, so [there’s an advantage to] having a drone [deliver goods] rather than having to have contact with a person. I think we’ll keep seeing that. We’ll keep seeing that in the autonomous vehicles space, in the manu- facturing space, where the technology was evolving, but now it’s going to evolve faster and reach the market faster than it would have otherwise.
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