Novant Health UVA Health System Culpeper Hospital Novant Health UVA Health System Haymarket Medical Center


68 21


Novant Health UVA Health System Prince William Medical Center 63 26 Reston Hospital Center


67 23


Riverside Doctors’ Hospital Williamsburg Riverside Regional Medical Center Riverside Shore Memorial Hospital Riverside Tappahannock Hospital Riverside Walter Reed Hospital Russell County Medical Center Sentara Careplex Hospital


Sentara Halifax Regional Hospital Sentara Leigh Hospital


Sentara Martha Jefferson Hospital Sentara Norfolk General Hospital


Sentara Northern Virginia Medical Center Sentara Obici Hospital


Sentara Princess Anne Hospital Sentara RMH Medical Center


Sentara Virginia Beach General Hospital Sentara Williamsburg Regional Medical Center Smyth County Community Hospital Southampton Memorial Hospital


Southern Virginia Regional Medical Center Southside Regional Medical Center Spotsylvania Regional Medical Center Stafford Hospital Center


StoneSprings Hospital Center Twin County Regional Hospital


University of Virginia Medical Center Valley Health Page Memorial Hospital


Valley Health Shenandoah Memorial Hospital Valley Health Warren Memorial Hospital Valley Health Winchester Medical Center VCU Health Community Memorial Hospital VCU Health System


Virginia Hospital Center


Wythe County Community Hospital4 VA state average U.S. average NOTES:


11


80% 15% 5% 11 10


85 13 2 70 20


10


65 27 8 65 24


11


68 24 8 75 19 6 74 20 6 69 24 7 82 15 3 79 17 4 74 20 6 67 24 9 79 17 4 82 14 4 69 23 8 75 19 6 79 16 5 76 19 5 63 29 8 72 18 67 23


10 10


71 20 9 75 19 6 78 15 7 64 27 9 76 17 7 80 14 6 73 21 6 65 26 9 71 22 7 66 27 7 78 17 5 80 15 5 68 20


12


72% 20% 8% 73


20 7


64


83% 63 71 87 72 60 66 66 69 71 64 84 83 77 66 75 84 66 78 79 68 57 53 62 74 77 78 56 78 72 70 61 72 60 80 82 60


70% 72


28


14% 29 22 12 22 34 27 30 28 25 32 15 15 19 28 23 14 30 19 18 30 36 39 29 20 18 16 36 19 26 26 34 24 36 18 15 30


25% 23


8


3% 8 7 1 6 6 7 4 3 4 4 1 2 4 6 2 2 4 3 3 2 7 8 9 6 5 6 8 3 2 4 5 4 4 2 3


10


5% 5


1 Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reli- ably assess hospital performance.


2 Data are shown only for hospitals that participate in the Inpatient Quality Reporting (IQR) and Outpatient Quality Reporting (OQR) programs. 3 Results are not available for this reporting period. 4 There were discrepancies in the data collection process.


Virginia and U.S. averages are included so you have a better idea of what is typical for Virginia or the U.S. Patient Survey Collection Dates: October 2016 - September 2017, Released in July 2018 HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained from the Centers for Medicare & Medicaid Services (CMS) Learn more about this survey at www.vhi.org/satisfaction_about.asp


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