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contents Vol. 31


VirginiaBusiness.com JANUARY 2017


No. 1 VIRGINIA BUSINESS PUBLICATIONS LLC


President & Publisher Bernard A. Niemeier Editor Robert C. Powell III


Managing Editor Paula C. Squires Senior Editor Jessica Sabbath


Special Projects Editor Veronica Garabelli


Contributing Writers Robert Burke Richard Foster Heather Hayes M.J. McAteer Gary Robertson Tim Thornton Joan Tupponce


Art Director Adrienne R. Watson


Contributing Photographers Rick DeBerry Don Petersen Mark Rhodes Shandell Taylor Jill Nance Waugh


Production Manager Kevin L. Dick Circulation Manager Karen Chenault Accounting Manager Stephen P. Fishel


ADVERTISING CENTRAL VIRGINIA


1207 East Main Street, Suite 100, Richmond, VA 23219 (804) 225-9262 Fax: (804) 225-0028


Vice President of Advertising Hunter Bendall Account Manager Molly Thompson


HAMPTON ROADS


4211 Monarch Way, Suite 104, Norfolk, VA 23508 (757) 625-4233 Fax: (757) 627-1709 Sales Manager Susan Horton


ROANOKE


210 S. Jefferson St., Roanoke, VA 24011-1702 (540) 597-2499


Sales Manager Lynn Williams VIRGINIA BUSINESS PUBLICATIONS LLC


A portfolio company of Virginia Capital Partners LLC Frederick L. Russell Jr., chairman


Virginia Business (USPS 001-387, ISSN 0888-1340) is published monthly by Virginia Business Publications, LLC, 1207 E. Main Street, Suite 100, Richmond, VA 23219. Subscriptions: U.S. and possessions: $48. Periodicals postage paid at Richmond, Va. Postmaster: Send address changes to Virginia Business, 1207 East Main Street, Suite 100, Richmond, VA 23219. Copyright 2017 Virginia Business Publications, LLC. All editorial material is fully protected and may not be reproduced in any manner without prior permission. For additional reference: SRDS #20A – Business-Metro, State and Regional


TOURISM


34 Game on Virginia steps up to the


plate to draw tourists with sports events. by M.J. McAteer


39 Transformative


properties? New and updated resorts will give Virginia more convention settings in 2017. by Elizabeth Cooper


TOP HOSPITALS


41 Mixed results More hospitals get high


marks, but the average patient satisfaction score is unchanged. by Robert Powell


BUSINESS SCHOOLS


49 Building and buzzing


Schools across Virginia strive to accommodate increasing demand. by Richard Foster


departments


6 Followups 9 Events calendar


11 Regional Views 76 Index 77 PreView


like us on www.facebook.com/VirginiaBiz


4 JANUARY 2017


follow us on @VirginiaBiz


UNIVERSITY PROFILE: ROANOKE COLLEGE


60 Maroon Mentors


Program matches students with school’s alumni. by Tim Thornton


REAL ESTATE


64 Supermarket supremacy


66 Creating


Grocery sector is ‘on fire’ with new players vying for sites and the right demographics. by Gary Robertson


relationships CoStar CEO wants to recruit


and retain real estate researchers. by Robert Powell


COMMUNITY PROFILE: LYNCHBURG


70 Coming


together Communities unite to develop the area’s economy. by Heather B. Hayes


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