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Top Hospitals Hospital Page Memorial Hospital


Pioneer Community Hospital of Patrick 4 Reston Hospital Center


Riverside Doctors’ Hospital Williamsburg Riverside Regional Medical Center Riverside Shore Memorial Hospital Riverside Tappahannock Hospital Riverside Walter Reed Hospital Russell County Medical Center Sentara Careplex Hospital


Sentara Halifax Regional Hospital Sentara Leigh Hospital


Sentara Norfolk General Hospital


Sentara Northern Virginia Medical Center Sentara Obici Hospital


Sentara Princess Anne Hospital Sentara RMH Medical Center


Sentara Virginia Beach General Hospital Sentara Williamsburg Regional Medical Center Smyth County Community Hospital Southampton Memorial Hospital


Southern Virginia Regional Medical Center Southside Regional Medical Center Spotsylvania Regional Medical Center Stafford Hospital Center


Stone Springs Hospital Center 3 Twin County Regional Hospital


University of Virginia Medical Center UVA Culpeper Hospital


Valley Health Shenandoah Memorial Hospital Valley Health Warren Memorial Hospital Valley Health Winchester Medical Center VCU Community Memorial Hospital VCU Health System


Virginia Hospital Center


Wellmont Lonesome Pine Mt. View Hospital Wythe County Community Hospital Virginia Average U.S. Average


NOTES:


1 Very few patients were eligible for the HCAHPS survey. The scores shown reflect fewer than 50 completed surveys. Use these scores with caution, as the number of surveys may be too low to reli- ably assess hospital performance.


2 Data are shown only for hospitals that participate in the Inpatient Quality Reporting (IQR) and Outpatient Quality Reporting (OQR) programs. 3 Results are not available for this reporting period. 4 Fewer than 100 patients completed the HCAHPS survey. Use these scores with caution, as the number of surveys may be too low to reliably assess hospital performance.


Virginia and U.S. averages are included so you have a better idea of what is typical for Virginia or the U.S. Patient Survey Collection Dates: January 2015 - December 2015. Released in October 2016 HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey information obtained from the Centers for Medicare & Medicaid Services (CMS) Learn more about this survey at www.vhi.org/satisfaction_about.asp


How do patients rate the hospital overall?


9 or 10 7 or 8


23 24 13 21 28 25 26 28 21 22 14 19 25 20 14 22 17 15 19 23 26 26 24 19


lower


76% 14% 10% 70 69 82 73 60 70 68 64 75 71 81 75 66 75 82 71 76 80 70 66 65 67 65 76


7 7 5 6


12 5 6 8 4 7 5 6 9 5 4 7 7 5


11 11 9 7


11 5


N/A 64 70 68 70 68 69 67 73 83 70 75


N/A 25 22 24 22 23 22 23 22 13 23 17


N/A 11 8 8 8 9 9


10 5 4 7 8


70 22 8 72 21 7


6 or


Would patients recommend the hospital to friends and family?


Yes, Definitely Yes, Probably


67% 70 72 84 74 57 72 69 66 79 65 81 77 64 73 84 69 78 81 66 63 60 62 69 79


N/A 56 76 67 68 66 76 61 77 85 72 68 70 72


23% 26 23 11 23 37 25 26 31 19 31 16 20 30 23 14 28 16 17 26 30 33 31 24 17


N/A 37 20 27 27 26 20 34 20 13 24 25 25 23


No


10% 4 5 5 3 6 3 5 3 2 4 3 3 6 4 2 3 6 2 8 7 7 7 7 4


N/A 7 4 6 5 8 4 5 3 2 4 7 5 5


44 JANUARY 2017


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