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KEEPING YOU IN TOUCH - YOUR FREE MONTHLY NEWSPAPER DELIVERED DOOR-TO-DOOR FOR 31 YEARS


Receive beauty treatments in the comfort of


your own home with a fully qualified beautician specialising in CND shellac


SPECIAL OFFERS PERFECT FOR PARTIES AND PROMS


CND Shellac Fingers and Toes: £28.00


Shellac Fingers & Toes + Full Body Spray Tan: £50.00 Tel: 07957 261 739 * Facebook: @haileebellx


PARTY NIGHTS Christmas


Dance through the decades at our themed party nights


• Cocktail on arrival • Four course meal


• Boogie on the dancefloor


Offering a holistic treatment for physical, emotional and mental conditions


Clouds Complementary Therapies


07756 279 669 cirrusclouds@sky.com


TRICIA RHAM


SPINAL THERAPY for humans and animals Also


CRANIOSACRAL THERAPY Please call Tricia on:


016973 44088


Angelic Reiki Cirrus Dobinson


Get the party started with a festive cocktail, followed by a 4 course meal, and fabulous entertainment


8th DEC


14th DEC


15th DEC


21st DEC


from £28.95 per person Through The Decades


1st DEC


22nd DEC


£25.95 per person To book see reception or call 017687 72071


www.lakedistricthotels.net/skiddawhotel MAIN STREET, KESWICK, CUMBRIA, CA12 5BN


www.lakedistricthotels.net/skiddawhotel BOOKED SOMETHING BETTER?


“I booked a luxury hotel room for my package holiday but arrived to find it wasn’t available. I spent the week in a standard room instead. I’ve reported this to my travel agent. Am I entitled to any compensation?”


Your holiday was lower in value than what you booked. This means you should be able to get compensation for your inconvenience and any extra costs incurred.


Contact the customer services department of the company you booked your holiday with, by email, letter or via the company website. Make sure to keep a copy of what you send.


Telephone: 07799 648 534 Lorton Street Clinic, Cockermouth www.howardconnor.co.uk


DOUBLE GLAZING


REPAIR SPECIALIST with over 30 years experience


Locks, Handles, Hinges, Units All at Competitive Rates


Call Ben on: 01900 826572 Mobile: 07522 981 106


INFO@THECOCKERMOUTHPOST.CO.UK


Explain fully what went wrong and how much compensation you want. This should be the difference in cost between the luxury room and the standard room, any costs incurred from staying in the standard room and what you feel is reasonable compensation for your inconvenience. Make sure you keep receipts for any extra expenses.


If the company refuses to pay compensation, or you don’t think its offer is good enough, check whether the


company is a member of the Association of British Travel Agents (ABTA). ABTA should be able to mediate between you and the company.


If the company is not a member of ABTA, look for an Alternative Dispute Resolution (ADR). This is an independent third party who can help you reach a resolution without going to court. Alternatively, if you paid by credit or debit card, contact the Financial Ombudsman who can mediate.


If you need any more information, or are unsure of your next steps, contact the Citizens Advice consumer service on 03454 04 05 06.


For further help, contact Citizens Advice Allerdale, Town Hall, Oxford Street, Workington on 01900 604735, or visit us at www.citizensadviceallerdale.org.uk


ISSUE 428 | 23 AUGUST 2018 | 10


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