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UK OPERATORS


Sencio Community Leisure Address


Tel Web


Sevenoaks Leisure Centre, Buckhurst Lane, Sevenoaks, Kent, TN13 1LW +44 (0)1732 746 010 www.sencio.org.uk


Serco Leisure Address


Tel


Email Web


7 Merus Park, Meridian Business Park, Leicester, LE19 1RJ +44 (0)116 240 7500 iphelps@serco.com


www.serco.com/leisure


COMPANY PROFILE Sencio Community Leisure is a not-for-profi t leisure trust – the trading name for Sevenoaks Leisure Ltd. Open to all sections of the community, we aim to offer affordable, rewarding fi tness and leisure activities for all members of the population, regardless of age, ability or existing fi tness level. NUMBER OF SITES Five. PLANS FOR 2014 The redevelopment and refurbishment of a number of existing facilities, alongside new entry-level developments.


CEO: Jane Parish


PROFESSIONAL BACKGROUND More than 30 years’ experience in leisure in both the private and public sectors, working across a range of management, operational and frontline delivery roles. I was part of the team that set up Sencio Community Leisure in 2004. BEST PIECE OF ADVICE YOU’VE EVER BEEN GIVEN It’s not what people tell you – it’s what they don’t tell you that often matters. PEOPLE MIGHT BE SURPRISED TO KNOW THAT... My biggest vice is ice cream. For some reason, people always assume it’s wine!


www.healthclubhandbook.com


COMPANY PROFILE Serco Group is an international service company, formed in 1988. It’s wholly British-owned, employing over 125,000 staff globally, and with a turnover of £5.5bn. The leisure division manages 70 facilities for 20 local authorities, trusts and universities, including the National Sports Centres at Bisham Abbey and Lilleshall and the National Water Sports Centre in Nottingham. Serco Leisure has excellent customer advocacy. NUMBER OF SITES 70. PLANS FOR 2014 Four new sites scheduled to open in 2014.


Leisure director: Ian Phelps


PROFESSIONAL BACKGROUND Almost 40 years in leisure management. Joined Serco in 1991 after 18 years in the local authority market. I now focus on business development, client negotiations and client relationships. BEST PIECE OF ADVICE YOU’VE EVER BEEN GIVEN Don’t over-complicate things. Keep things simple and do simple well. PEOPLE MIGHT BE SURPRISED TO KNOW THAT... Played rugby with Gloucester and recently swam a three- hour leg of a cross-Channel swim.


Health Club Handbook 2014 103


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