This page contains a Flash digital edition of a book.
crm


series


been achieved, the support desk will contact the original caller to ensure they’re happy the issue is resolved and for the ticket to be closed.


upgrades Club management software is often in a state of constant development in order to optimise efficiency, as well as to keep up with the latest Microsoft Windows updates and more. This means that, from time to time, new version releases of your software may be available. Usually, under a support contract,


sending a trained technician to a club to upgrade to the latest version is a chargeable item, and the responsibility of the client. However, Xn Leisure Systems offers free upgrades to all of its customers with a software support contract, which means its clients benefi t from the software’s ongoing development enhancements. Other suppliers’ support desks do


offer telephone support if any issues occur during upgrades; this is covered by the support contract, but it’s advisable to let your supplier know when you are doing the upgrade.


training Training is nearly always provided when software is installed, and software suppliers are always able to provide a package of training where required after installation, whether that’s a package of telephone and web training or onsite training for new staff or as a quick refresher course. With over 6,000 clients in 52


countries, Fiserv Club Solutions is one of the largest health club management software suppliers in the world. Helpdesk performance is constantly evaluated and, in order to provide a practical solution to the number of ‘training issue’ calls that the helpdesk receives, free online module training is provided to customers on a monthly basis. This free training is all carried out online, where a trainer runs through a module and has an open free-phone conference line with attendees. Using a desktop sharing application,


users log in to any training session they want to attend.


knowledge resources Club management software systems are hugely capable programmes covering a wide range of business-critical operations, from point of sale and cash reconciliation to membership billing and communication, as well as many other wonderful features and functions. Software suppliers usually provide


extensive manuals covering effective operation, but more often than not these manuals are online in the form of a digital knowledge base. SDA Solutions has embraced today’s


social media, providing an interactive community approach to its product knowledge base; this runs alongside its other, more standard, array of software support services. SDA’s online knowledge base is an


ever-evolving support resource built by SDA’s technical and support teams as well as by SDA customers. Both groups constantly contribute ideas and


Using a desktop sharing application, staff can log in to any training session they like


50 Read Health Club Management online at healthclubmanagement.co.uk/digital


Minimising disruption to business is the main aim for both club and supplier


knowledge of the products to provide a helpful, interactive and ever-growing support resource for all.


vital knowledge


In the event that something goes wrong with a computer or with club management software, the aim for all parties will always be to minimise business disruption. This is why it’s important to have a solid software operations structure, so that all parties have a thorough understanding of the whole computer environment, as well as some realistic expectations for problem resolution. Good software operations will


make business operations more effective and effi cient – this of course is what club management systems are designed to do – and software suppliers have a lot of resources in software support available. However, above all else, just like


driving a car, club management software users – and particularly new users – need knowledge and training. They need to pass the software theory and driving tests and, crucially, need to know what to do if something goes wrong.


healthclub@leisuremedia.com sean james


october 2010 © cybertrek 2010


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76
Produced with Yudu - www.yudu.com