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crm ...from as little


as £1.60 per day!


As standard our support contract gives you:


ez Cover for 365 days per year from 8am – 10pm


ez Free updates to our software


ez Unlimited access to our training line


ez Support portal – allowing you to log/monitor calls 24/7


ez Webinars and training videos


ez Ez-Runner Community Blog – as your opinion matters


Come and join an independent software provider who genuinely


cares about your business. With our dedicated team your business is in safe hands with Ez-Runner.


WITH OVER 600


CLIENTS WORLDWIDE – WHAT ARE YOU WAITING FOR?!?!


Good software operation is not too far removed from good car operation


best practice operations


Continuing the car analogy, good software operation is not too far removed from good car operation. Before you drive a car you need to know how it works, know the rules of the road, have fuel and know where you want to go. Before you can drive you need to learn some theory, passing both theory and practical tests. Likewise, with club management


software, health club operators need to know what the software can do, what it can’t do, how it works and the rules of the road. They need to be trained and possibly even pass a theory and practical test set by a software trainer. Equally, if something goes wrong, they


need to know what to do, who to call and what is likely to happen. With all of this knowledge in place,


they can then realistically expect to get the best out of their software, as well as out of software support. Good software operations require


or whatever your sector, let us be


Call now


+44 (0)844 847 5827 or


48


E sales@ez-runner.com W www.ez-runner.com


understanding and acknowledgement of six key elements of a health club computer environment: 1. The club management software and what it does: There should be a member of staff (preferably the club manager, as turnover of managers is lower than among other staff) who knows the software back-to-front, what it can do and how it works. 2. The membership database and the quality/detail of this data: A club


management software system should have a dedicated administrator who’s specifically responsible for the accuracy and order of the membership database. The cleaner and more well-ordered your data, the more effective your data operations, for membership and sales. 3. The computers the software runs on: You may have one or multiple computers. Whatever the situation, it’s imperative to have a supplier on-hand who knows your computers and computer network and who can quickly and easily attend a computer emergency. It’s unlikely that software support will be able to help you if you have a computer or network problem, so make sure you have someone on board who can. Remember that your staff will likely use applications such as Facebook, YouTube, Hotmail and Twitter, all of which will interact with the computer and leave their mark. 4. Additional items of hardware controlled by the software: In addition to knowing who your computer suppliers are, you need to know who supplies your turnstiles, receipt printers, cameras, till drawers and so on. You need to know how these work and how they interact with each other, and who to contact in the event of anything going wrong. 5. Staff training to use the software: Have a member of staff who knows the software well and is able to train new staff when they join the club – ideally an assistant or deputy manager. They


october 2010 © cybertrek 2010


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