This page contains a Flash digital edition of a book.
exercise
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embers’ expectations of service guidance and motivational feedback. Ineffi cient,
have risen almost as rapidly as time-consuming paper-based systems just won’t
technology has developed. Not cut it any more if expectations are to be met.
only do users expect information The evolution of the exercise management
instantly and at a touch of a button but, due to system has upgraded a user’s experience and a
the internet and wireless devices, also effortless club’s operations by ensuring staff, management,
access to data from remote locations. equipment and users are all connected in a
Equipment manufacturers are consistently targeted effort to boost retention levels.
building on the ways a health club – and members With a number of manufacturers developing
– can track progress and activity levels, both such systems, Caroline Wilkinson looks at a
inside and outside the gym, and deliver or obtain selection to see what makes each different.
pulse smart centre
The latest version of Pulse’s Smart Centre
software is packaged in a new-look
touch-screen kiosk and is compatible
with all of Pulse’s fitness equipment. A
member’s data and training programme is
downloaded onto a small card and, like
many management systems, holds pre-set
equipment settings and workout data. All
staff members can access a user’s profile
and monitor attendance from a central
kiosk in the club. Details of a member’s
progress, health and medical issues can
also be accessed.
The package also allows staff to send
pre-templated automated messages via
internal or external emails to deliver
advice, motivation and information –
freeing up time to interact with users on
the gym fl oor. This function is especially
useful to connect with members
whose attendance levels are declining,
which are also fl agged up by a warning
system. Management can also track staff
effi ciency and identify club trends.
The system’s new built-in activity
centre, the likes of which are becoming a
more common function of management
software, also enables members to log
physical activities outside of the gym –
such as exercise classes, swimming or
walking the dog – to help them progress
towards their end goal. This is intended
not only to improve motivation but
also to ensure that all members, not
just those who use the gym for all their
Pulse’s Smart Centre uses a card which automatically adjusts kit to the right settings exercise needs, feel involved in the club.
60 Read Health Club Management online july 2009 © cybertrek 2009
healthclubmanagement.co.uk/digital
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