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Product education and “hands-on” evaluation of products is an important part of the buying process for pharmaceutical companies. What does MilliporeSigma offer in terms of pre- sales support, sample education and on-site product demonstrations?


We have teams of Applications Scientists located in North and Latin America, Europe and Asia whose job is to perform Feasibility studies on customer samples. With this support, customers can send in their samples and we’ll test it to assure compatibility with our technology prior to equipment purchase.


Additionally, we offer the option for Method Development to find the optimum sample testing procedure that is both time and cost effective to customers.


We also offer in house or on-site product evaluations, where we spend a couple days with customers running their samples to give them an opportunity to learn about the instrument with hands on exposure.


Product support aſter the sale is an important of the buying process. What services does MilliporeSigma offer to customers to provide them added value post-sale?


At MilliporeSigma we understand that equipment post-sale support and maintenance is a critical component of the purchase and is expected by the regulatory agencies. We are equipped with the capability to support every stage of an instrument lifespan. We have a team of validation engineers to execute IQ/OQ and training upon purchase, plus a state of the art repair center for in house or on-site equipment repair and maintenance. Dedicated technical service and customer service to address customer questions over the phone.


Can you describe MilliporeSigma’s BEST™ program? What does it offer your customers?


BEST is an acronym that stands for Bioburden, Endotoxin and Sterility Training. It’s a 3 day QC Microbiology Training that we have been running for several years now in partnership with Associates of Cape Cod. It’s offered at major locations throughout the country several times per year and covers pretty much everything one needs to know in regards to performing these critical QC tests. It’s ideal for someone looking to deepen their knowledge on the test principles, regulatory requirement and hands on.


Looking to the future, are there any additional programs MilliporeSigma is looking to roll out to provide even better support for their customers?


We have just launched the On-Site BEST™ QC Microbiology Training program, brand new in 2016. This is a perfect option for customer to take advantage of the BEST™ offering in their own facilities. This is a very time and cost effective way for customers to train their entire team on Bioburden, Endotoxin and Sterility principles and regulatory requirements, and the modules can be customized for their specific needs.


For more information on our BEST Training programs please go to www.emdmillipore.com/bestqctraining or call our technical service department at 1-800-645-5476


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