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An Interview With...


Giuliana Lescard


Application and Validation Manager MilliporeSigma – Field Marketing Applied


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With such a wide range of product offerings how does MilliporeSigma help clients choose the right products for their needs?


Our approach is not to be just another vendor. Really, the goal is to partner with customers to find the best solution to meet their needs. Our in-depth product application and regulatory knowledge allows us to act as consultants. In this way, we work directly with our customers to learn about their needs before recommending a product to make sure it will solve their problem and it’ll be something they’ll use for many years.


This same approach carries all the way back in product development where we work with our customers when developing prototypes to assure that their voice is heard and we put in the market a product that they’ll really benefit from. Customer feedback is key during this stage, as it is one of our core values to develop innovative products.


Equipment installation and implementation can be a huge task for many pharma/ biopharma companies. What services does MilliporeSigma offer to make this process as smooth as possible?


At MilliporeSigma, we understand the Pharma Industry extremely well and the regulatory requirements they must adhere to. We offer an array of services to support customers from pre-sale to post- sale and throughout an equipment lifespan with services such as sample feasibility studies, equipment validation IQ/OQ, Method Development, PQ consulting and equipment maintenance and repair.


Additionally, we provide in depth training on running assays and equipment operation as well as BEST™ QC Microbiology Training that covers regulatory compliance and best practices.


The goal here is to make implementation of our products as efficient as possible and keep equipment going without or little disruption until it’s time for an upgrade. The way we see it is, if our customers are successful, then we are successful.


46 | | May/June 2016


Te pharmaceutical industry is becoming more global in nature. How does MilliporeSigma help its clients meet the increasingly varied and stringent regulations founds throughout the world?


MilliporeSigma is a truly global company serving customers in 88 countries, across 6 continents. All of our products are carefully developed to meet the regulatory requirements of every country where our products are sold.


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