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bought Contico, what benefit it brings to the market, and tell them a little more about what we do.”


Along with strategic buy-outs however, Robert Scott pride themselves on the establishment of their own brand as a reliable company, with some customers staying with them for 30 years or more. This loyalty extends right through the ranks of the company, though, and Alastair explained why, for the moment, moving premises isn’t an option. He added: “Because we’ve grown through buying out other businesses, we’ve ended up taking their sites rather than building one huge estate. If we did move premises, it would probably be to North Wales or somewhere similar and we’d lose half the staff, which we certainly don’t want. It’s more about maintaining the service and the staff which we currently have. Our employees are incredibly loyal and rarely leave – there’s a joke that once you join us, you’re leaving in a box!”


A First-Class Philosophy Having such a wide variety of contracts would prove a nightmare to many other companies, but Robert Scott have a more unique concept when it comes to orders. First of all, they stress how many of their sources are from the UK. Alastair commented: “It’s quite disappointing when I see a lot of


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big, multi-national customers just assume everything comes from China. I’m quite proud of making things in the UK, and it is still cheaper to do that, despite what a lot of people think.”


Not only this, but Robert Scott often stock-pile large amounts of excess products to be re-used for other orders. Here comes their key business principle: service, service, service. “We’ll make the materials to be put to one side,” continued Alastair, “so that when we get an order, it can be put straight through to production and take only three days to be completed. Service is key – no- one is going to wait three weeks for an order, but here, we can adapt very quickly to whatever people want and in whatever quantity they want it.”


With customers like Tesco and Jangro – the nationwide, multi- million pound accounts – the smaller distributor can often become ignored, but Robert Scott are able to drastically reduce their production line without impacting heavily on other orders; as Alastair pointed out: “It’s about flexibility of service. We can switch from making a million of one thing a week to just doing a few hundred. Based on our customers’ requirements of one-stop-shopping, they want one delivery, one invoice and one person to deal with – in short, they want simplicity.”


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