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Tailor Your Training Once the right person has been appointed, they undergo a personalised training session to ensure that they are totally comfortable. Through the years, we have looked at what has worked best and designed our training accordingly. Firstly, one of our experienced managers holds a session where employees can demonstrate their key skills and cleaning capabilities; once their strengths have been identified, they are then trained the ‘Merco way,’ regardless of how they have been working up until that point. This includes training on practical methods, demonstrating how they can achieve the best results possible in all areas of cleaning. Health and safety in the workplace is a priority whilst undertaking cleaning duties, and we make sure that this is a key focus in all of our training sessions.

for the role – something that inevitably works out badly for both parties. Try to draw up a set of core values for your company, and use this as a basis for who you employ.

At Merco, we look for candidates with great presentational skills and a conscientious, warm approach. These are all qualities that our clients have now come to expect from our staff, and for this reason, I ensure I interview every prospective staff member personally. By doing this, you will get a much better idea of who they are as a person, and whether they will fit in well with your current team. This will also ensure you save money, by employing and training people who will become a long-term asset to your business – putting in the extra time and effort early on in the process really does pay off.

Educating employees on how to deal with other members of staff, clients and members of the public is extremely important to us. As a company, Merco has achieved a great reputation for the quality of staff, both in how well they clean and their professionalism whilst on the job. Providing staff with tips on the best way to deal with tricky situations and how to ensure they are not a disruption to clients is paramount – your employees are required to deal with people on a daily basis, so training them on social, as well as practical, aspects of the job makes for a happy, confident workforce.

Monitor And Improve For the first few weeks post-training, staff members are given roles and monitored closely until they are ready to head out on their own. Although the end of this period is definitely not where training stops, we understand that training is a long-term process, so we arrange refresher sessions every few months to ensure that our staff retain what they have learned and are

always improving their skill set. This helps to reduce mistakes and means that we can be certain that our clients are receiving great service.

Our managers are trained regularly by industry bodies, which means that they constantly pass correct and up-to-date information onto fellow staff members. Being hands- on and visible on a regular basis is really important; you need to listen to your staff and be approachable, not just disappear from view after initial training is complete. Keeping your workforce informed is a massive part of building confidence and trust, which in turn boosts productivity and profitability.

Look To The Future We are always searching for new ways to deliver the most helpful training we can. All of our staff are currently educated to a high NVQ level in cleaning and hygiene, but we are looking at pushing standards even higher to make sure that we don’t become complacent.

An early lesson for us was that without clear training processes, staff will do what they want and think is best. In reality, your employees will always need guidance, no matter how experienced they are. When staff are confident and the right techniques are used, the results are clear to see: levels of efficiency are higher, costs are lowered and the working environment is safer and more pleasant for everyone. We have achieved all of these things through rigorous staff training which is constantly being updated to incorporate new procedures. After all, your staff members are all capable human beings, the difference lies in the training.


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