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Servest Group Wins Luxury Contract

Facilities management provider Servest Group has won a housekeeping contract with the prestigious Pestana Chelsea Bridge hotel, located in the new Chelsea Bridge Wharf riverside development in Chelsea, one of London’s most affl uent areas.

The three-year contract with a two-year extension option, which began in October 2013, is for full housekeeping services, and is serviced by 18 housekeeping staff. Pestana Hotels & Resorts, a member of Grupo Pestana, has luxury hotels across Africa, the Caribbean, Europe, North and South America. The company’s fi rst UK hotel, Pestana Chelsea Bridge Hotel and Spa, has achieved an outstanding guest reputation ranking within the top 100 London hotels.

The hotel prides itself on fi rst-class customer service, above average spacious modern accommodation

Flood Damage Authority Calls For National Action

One of the UK's foremost authorities on fl ood damage restoration has called for a joined-up, national response to the widespread fl ood damage, including the signifi cantly better implementation of national standards for fl ood damage restoration and repair, national certifi cation for restoration contractors and a national database of suitable, qualifi ed contractors.

Jeff Charlton, who has been advising on fl ood damage restoration for some years and who also helped to shape PAS 64, the new British Code of Practice for fl ood damage restoration, said: “We're hearing so many stories on the streets and in the media about inadequate restoration, bodged jobs and shortages of contractors, but we've barely begun. As fl ood waters recede, it's going to get a whole lot worse.

“Flood restoration is a specialised job, not only to meet the standards of restoration that fl ood victims rightly expect, but to know how to avoid the long-term dangers that can result from inadequate


work. Flood damage restoration is nothing like other forms of property repair: a wrong approach can store up structural issues and personal health hazards for years or decades to come. A poorly restored building is not a healthy place to live or work.”

Jeff is quick to make it clear that contractors are often not to blame for falling short. He added: “For so many building contractors, fl ood restoration like this is a step in the dark. They have no experience, they're not trained and they don't have the right equipment. Suddenly, a town is deluged with burst river water, rising ground water and overfl owing sewers, their phone starts ringing, people are homeless and they have to do the best they can.

“This winter we've all had a wake-up call. We have a new British Code of Practice for fl ood restoration, PAS 64, but who's heard of it? We now need to see it being implemented nationwide, and we can't leave that to individual contractors. There

needs to be government action to roll out these standards.”

Jeff also feels for the victims of fl ooding when trying to choose contractors, though. As we know, for fl ood victims it's ‘pot luck’ – lists of contractors from search engines and directories, who may all claim to know what they're doing but how is the homeowner to tell? A poor choice can haunt them for a long time. He concluded: “As well as nationwide implementation of PAS 64, we need national certifi cation of contractors, to identify the ones who've been properly trained, have the right equipment and know what they're doing.

“Right now, I know some experienced, qualifi ed contractors who are sitting at home twiddling their thumbs while, in fl ood-affected areas, decent contractors cannot be found for love nor money. We need a national register or database of certifi ed contractors to match the skills to the needs. The only way to ensure that, is concerted national action led by government.”

and an ideal location for leisure and business travellers to the city. Facilities include a purpose-designed spa with heated pool, relaxation area, treatment rooms with sauna and steam room, and superb food and beverage options in the Atlantico Bar and Restaurant.

As a result of the hotel’s focus on attention to detail through staff recruitment and development, Servest’s unique training and delivery programmes provided the ideal solution to support continuous

guest satisfaction in a very competitive environment.

Norma Bresciani, Managing Director at Servest London, said: “It is a privilege to work with the fresh and exciting Pestana brand, and we are extremely excited about the likelihood of expanding our services to a full FM offering. The client was particularly impressed with our unique delivery model and our ongoing investment in the training of our staff.”

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