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Global Research Finds Hygiene Is Vital To Customers’ Return Visits


Initial Washroom Hygiene has revealed that the retail and hospitality sectors risk losing out on return revenue unless hygiene standards match-up to the high standards of food and service.


The independent research, carried out to evaluate public hygiene habits, demonstrated the need for the retail and hospitality sectors to focus on critical hygiene practices, such as ensuring that staff have clean hands and all toilet facilities are properly maintained, or risk losing out on repeat business.


According to the research, the quality of washroom facilities can directly impact upon the profitability of restaurants, hotels, bars and retail venues; 88% of Brits stated that clean washroom facilities are an important factor when considering a return visit to a venue, while 82% stated that a


venue needs to be clean in order for them to consider parting with their hard-earned cash.


The findings also highlighted the necessity for establishments to educate their employees about the importance of personal hygiene, as 79% of UK respondents admit that in order to consider spending money in a venue, they would require staff to show a high level of hygiene. Looking particularly at the impact of hygiene standards at retail venues including shopping centres and outlet stores, 18% admit to not returning because of the poor levels of hygiene facilities on offer.


Commenting on the findings, Dr Peter Barratt, Technical Manager of Initial Hygiene in the UK, said: “Our research shows the financial and reputational value of improving hygiene standards. We all know how hard people in the retail and hospitality sector work during


You Can Bank On Principle


Principle Cleaning Services Ltd have been awarded the external and internal cleaning contract for Standard Chartered Bank’s Headquarters, at 1 Basinghall Avenue, London.


It is a modern 39.69m high architectural designed building with 10 floors, two of which are below ground, and it incorporates a


curtain wall of glass and stone as a façade. Prior to construction of the building, archaeological excavations carried out on the site unearthed the remains of outstanding examples of Roman glass.


Standard Chartered is one of the UK’s largest banks, currently a top 20 FTSE company, and has been in existence since 1969. As part of


the contract, Principle Cleaning staff will carry out daily office cleaning, general periodic tasks, window cleaning, washroom services, landscaping, waste management and pest control.


This year, Principle Cleaning Services Ltd reaches a remarkable milestone by celebrating twenty-five years in the cleaning industry, and recently received two coveted awards at the Golden Service Awards 2013.


The London-based contract cleaning company now has over 2,000 staff and an impressive portfolio of prestigious customers across London. More recently, a pioneering Hybrid Cleaning (registered) system using a full-time workforce to operate flexibly with any business was launched (to develop ways of improving quality and service in a sustainable way), along with a new business, Principle Window Cleaning.


www.principlecleaning.com twitter.com/TomoCleaning NEWSFLASH | 11


the peak season, but without good hygiene standards, many customers will not return. Simple actions like making sure hands are clean will help.”


Initial has dedicated over four years to extensively researching the impact of hygiene, which has led to the development of its new Signature range. It has been designed to raise standards among users when visiting washrooms, helping restaurants, cafes, bars and hotels to minimise bacteria from spreading.


Signature products feature anti- bacterial silver ions embedded within the plastic and painted coatings to provide hygienic protection on key touchable areas, whilst also incorporating covers specifically designed to be smooth making it easier for dirt, debris and bacteria to be cleaned and removed from the surfaces.


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