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Techie Talk:

The big freeze


Graeme Hughes, CEO of Innovise Software, believes that companies without a significant BCP, need to be kick starting the new years with some focused work on getting their houses in order:

The end of 2010 has certainly been a chilly one for the majority of us. Snow and icy conditions have had their effect on the national transport network and as a result, business has suffered the knock on effect of dangerous making workforce attendance less than reliable.

Business resilience and continuity planning is a valuable tool to any business that relies on its workforce to deliver its service. Cleaning companies providing teams of staff to multiple businesses are especially vulnerable in times when natural disasters, bad weather or a flu epidemic disable their workforce’s ability to carry out their job.

Recent research carried out by The Chartered Management Institute (CMI) revealed that 71% of senior managers recognise business continuity management as ‘important’ or ‘very important.’

With many organisations believing that the loss of IT would be the most significant threat to disruption and impacting on costs and revenue, IT is indeed an important element to include in an organisations BCP, but equally so (and especially relevant to the cleaning industry), the loss of skills and people would be equally as devastating and many Business Continuity Plans (BCP) do not always cover this.

“There are not many organisations out there that have a solid plan that includes remediation towards loss of workforce and not all have a significant enough strategy in place for the loss of IT. Managers will understand the strain that a unexpected period of staff shortage places on a small business, so imagine if you were in a position where 50% of your workforce could not get to work due to weather conditions that we have recently been experiencing.”

Software solutions to enable businesses to produce effective contingency plans are available and come in all shapes and sizes depending on the needs of the business. Innovise provides many large and small businesses across the UK the means to proactively plan and co-ordinate staff activity through its servicetrac software solution.

Specifically designed, servicetrac allows management teams to have a 360 degree view of their business through the capture and collation of real-time information. Giving management the foresight to organise workforce numbers around planned staff leave (such as annual / maternity leave for example) servicetrac also alerts management to unexpected occurrences and enables immediate reaction and resolution. Web- based, the Innovise software is extremely flexible, allowing strategic teams to log-on and view business activity remotely.

In some cases the ability to work remotely is

The future of our cleaning industry | TOMORROW’S CLEANING | 55 REGULAR

not suitable. Immediate workforce availability might also be required to avoid disruptions which would cause the service to lose on quality and efficiency, or low client satisfaction and loss of reputation. Providing management with immediate notification of staff unavailability, or failure to clock onto their shift, Innovise gives businesses optimum opportunity to use the accurate management information collated by the servicetrac solution, to immediately co-ordinate seamless contingency actions.

Graeme Hughes continues: “In our experience there are just two main issues that need to be addressed in planning for workforce continuity: distance and presence. The software solutions developed by Innovise cover all of these bases and with simple, easy to use technology, should an IT support employee not be able to come into work, staff using Innovise software will not be left unable to work themselves.”

The key to producing an effective workforce continuity strategy is most certainly planning in advance. Keeping your business running during unexpected situations that affect the organisation is vital. Through a comprehensive strategy, a business will be better placed to prevent or minimise disruptions that may otherwise have an effect on costs revenue and ultimately reputation.

For further information on Innovise and their servicetrac software solution, please log on to To keep up to date with the latest news from Innovise, follow us on Twitter at

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