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JOHN DONNISON, MANAGING DIRECTOR OF ISS FACILITIES SERVICES TRANSPORT, SHARES HIS EXPERIENCES MANAGING A DEDICATED TRANSPORT BUSINESS UNIT AND DISCUSSES THE SPECIFIC CHALLENGES FACED IN THE SECTOR.


Nowadays, more people than ever before rely on various modes of transports as part of their everyday lives. Whether this is flying, using trains or buses, the reality is we are more mobile than ever, and we expect our transport networks to be able to meet our travelling needs with consumer expectations ever increasing. This increase in demand means the varied methods of public transport all need specialist cleaning teams to deliver a first class service for passengers. In addition, cleaning staff need to understand and be trained appropriately to deal with the issues they may face, working at busy transport hubs and interacting with the public as they work.


At ISS, we have seen tremendous growth in providing cleaning services for the transport sector. A significant part of this has been as a result of the growth of low-cost flights. This increased capacity means not only the maintenance of larger on ground facilities, but that their use is far more intensive, therefore resulting in higher maintenance requirements.


Not only has the number of passengers dramatically increased over the last 20-30 years, so too has the world in which we operate. Security has become an ever more important concern for all transport hubs. We therefore need to work closely with staff to ensure they are aware of the issues and are able to identify potential issues and work with the onsite security teams.


But this growth is not limited to airports; our rail transport operation has also seen increased demand. With Tube Lines, we introduced the first ‘Pit Stop’ cleaners on the Underground to work on trains during traffic hours, with the challenge to clean an entire Jubilee Line train in 6 minutes! The result has been that trains are now getting to the depot in a cleaner state and with good feedback received from both passengers and London Underground employees.


By understanding the security risks of working at an airport or on the railways, it becomes an integral part of staff Health and Safety training.


38 | TOMORROW’S CLEANING | The future of our cleaning industry TRANSPORT CLEANING


All of our Transport staff undergo an airport specific induction programme where security is front and centre and focuses not just on their personal responsibility, but on acting as the eyes and ears of the airport. This allows all staff access to a hotline for reporting any suspicious incident or individual.


Working with our clients to ensure we can respond to the peaks and flows of passenger movements through the following key elements of our operation:


Co-ordination and Planning of the Works One of our key priorities is that all works are planned and co-ordinated in such a way that minimise down time and duplication of journeys, thereby reducing costs and disruption. It is also important that IT solutions match priorities. A good example here is our integrated employee database, which has a predefined search engine to support both planned and reactive staff deployment.


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