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Special Notices Available M


embers struggling to pay uƟ lity bills may qualify for addi- Ɵ onal noƟ ce or provisions prior to disconnecƟ on of service


for non-payment. Rules governing disconnecƟ on of service for non-payment are established and enforced by the Oklahoma CorporaƟ on Commission (OCC), a state agency established to protect the interests of Oklahoma’s residents. These rules provide requirements for special noƟ ce, deferred payment plan, and special provisions that may delay disconnecƟ on. Here, we address a few of these requirements.


Special NoƟ ces


Elderly and disabled members may qualify for special noƟ ce from the OCC regarding pending disconnecƟ on of service. To qualify, a member must be age 65 or older or have a disability or impairment that substanƟ ally limits their ability to pay for uƟ lity service.


Members must submit a wriƩ en request and complete a veri⇒ - caƟ on form to qualify for the addiƟ onal noƟ ce from the OCC.


Deferred Payment Plan Members may contact Northeast Oklahoma Electric CooperaƟ ve


to enter a payment arrangement, referred to by the coopera- Ɵ ve as a “one-Ɵ me agreement,” before being disconnected for non-payment. If service is disconnected, the member may have to pay the full amount owed, including disconnect and recon- nect fees, and provide a deposit before being reconnected.


Special Provisions


Weather may create a special provision under which disconnec- Ɵ on of service is delayed. On days the heat index is predicted to be 101° F or higher, the cooperaƟ ve will suspend disconnecƟ on acƟ vity.


ResidenƟ al members who have applied for and are awaiƟ ng ⇒ nancial assistance from a federal, state, or local service agency


may qualify for a delay in the disconnecƟ on of service. The agency involved must provide the cooperaƟ ve veri⇒ caƟ on of the applicaƟ on for assistance.


It is important to remember that qualifying for a delay in discon- necƟ on or addiƟ onal noƟ ce does not absolve a member from the full payment of their bill.


The cooperaƟ ve gladly complies with rules outlined by the OCC. To learn more about these and other requirements of the OCC, contact the cooperaƟ ve member services department at 1-800-256-6405 or the Consumer Services Division of the OCC at 1-800-522-8154 or by mail to Consumer Services Division, P. O. Box 52000, Oklahoma City, OK 73152.


6 - NE Connection


Area Assistance Agencies Craig County


Dept. of Human Services (DHS) -------------------------918-713-5000 Community AcƟ on ------------------------------------------918-256-7387 Grand Lake Community Ministries ----------------------918-782-2861 ROCMND Area Youth Services, Inc. ---------------------918-256-7518 SalvaƟ on Army - Vinita -------------------------------------918-256-2037


Community AcƟ on ------------------------------------------918-253-4683 Cherokee NaƟ on Human Services in Jay ---------------918-253-4219 ChrisƟ an H.E.L.P Center ------------------------------------918-786-6798 Dept. of Human Services (DHS) -------------------------918-253-4213 Grove Mission Enterprises, Inc. --------------------------918-786-6236


Delaware County OƩ awa County


Dept. of Human Services (DHS) --918-541-2400 or 800-884-1715 Miami Ministerial Alliance --------------------------------918-540-2815


Mayes County


Cherokee Housing Authority------------------------------918-825-4811 Dept. of Human Services (DHS) --918-824-4900 or 800-815-7572 Pryor Area Resource Alliance, Inc. ----------------------918-803-3609 SalvaƟ on Army / Community AcƟ on - Pryor ----------918-825-3423


Community AcƟ on ------------------------------------------918-341-5000 Dept. of Human Services (DHS) --918-283-8300 or 800-270-0804 SalvaƟ on Army - Claremore -------------------------------918-341-3559 The Good Samaritan Ministry, Inc. ----------------------918-343-4357


Rogers County


SalvaƟ on Army -----------------------------------------------479-524-6091 Tribes


Siloam Springs, AR


Cherokee NaƟ on Tribe -------------------------------------800-256-0671 Cheyenne-Arapaho Tribe ----------------------------------405-422-7476 Chickasaw NaƟ on of Oklahoma --------------------------580-436-7256 Choctaw NaƟ on of Oklahoma -----580-924-8280 or 800-522-6170 Delaware Tribe of Oklahoma -----------------------------918-337-6530 Eastern Shawnee Tribe -------------------------------------918-666-5151 Kaw NaƟ on -----------------580-269-2552 or 866-404-5297, ext. 231 Miami Tribe of Oklahoma ---------------------------------918-542-1445 Modoc Tribe of Oklahoma --------------------------------918-542-1190 Muscogee Creek NaƟ on -----------------------------------918-549-2445 OƩ awa Indian Tribe -----------------------------------------918-540-1536 Quapaw Tribe ------------------------------------------------918-542-1853 Sac and Fox NaƟ on ------------------------------------------918-968-3526 Seneca-Cayuga Tribe ----------------------------918-787-5452, ext. 110 Shawnee Tribe -----------------------------------------------918-542-2441 United Keetoowah Band of Cherokee Indians --------918-456-8698 WyandoƩ e NaƟ on -------------------------------------------918-678-2297


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