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LIVEWIRE | PAGE 3


TCEC Bill Payment Options WE CAN’T MAKE IT FUN, BUT WE CAN MAKE IT SIMPLE.


Pay As You Go (Prepaid)


Te Pay As You Go program from TCEC is simple, affordable and flexible. You decide when and how to pay your bill. You are in charge of your energy use. Plus, there are no fees or deposits on the program. Benefits include:


n Freedom from monthly bills, deposits and fees


n Control your energy use through regular monitoring


n Flexible payments: pay when and how you want


n Free text and email alerts Account Online (Member Portal)


Te account online system is a secure, Web-based application that allows members to view their account online and make payments via check or credit card. Members can also review account history information online, including data on outages and service requests. Enroll online at www.tcec.coop.


AutoPay (Electronic Funds Transfer)


Members can choose to have their balance due automatically deducted from their bank account, credit card or debit card on a monthly basis. Enroll online or by mail.


TCEC Mobile Smartphone App n Pay bill n View usage


n Set up alerts


n View payment history


Search for “TCEC Mobile” in the app store on your smartphone.


Levelized Monthly Payment (LMP)


Don’t like surprises in your monthly bill? Enroll in the LMP Plan, and we will calculate an average payment to keep your bills more predictable throughout the year.


For new members, your average payment will be calculated based on an estimate of the typical energy consumption for similar households or businesses. After


TCEC MET WITH DEPARTMENT OF DEFENSE PERSONNEL IN JANUARY 2014.


12 months, the payment will be based on your historical use. For existing members with at least one year of billing history, your payment will be calculated based on the rolling average of your electricity use over the previous 12 months. Enroll online or by phone.


Pay-by-Phone


Call us toll-free at 800-522-3315 or 580-652-2418 anytime - 24 hours a day, seven days a week - to pay by check or credit card.


Pay-in-Person


In the neighborhood? Stop by our office in Hooker to say hello. You can pay your bill during regular business hours in our lobby or anytime at our payment kiosk.


Payment Centers (kiosks)


Self-service kiosks are located at convenience stores, grocery stores, and other businesses across our service territory. Payment centers accept cash and checks. Payments will post to your TCEC account immediately. Find locations near you on the last page of this newsletter or online at www.tcec.coop. n


CEO VIEW Continued from page one


Utilities have to be very careful to ensure they have strong security programs to keep communication channels from being accessible to the outside world. Our channels are completely independent. We don’t use phone lines for our control circuits. We do use them for gathering data but that’s all.


TCEC not only works to mitigate the risks to our system, experts on our staff are working with national agencies to ensure all utilities are able to protect against such attacks. For example, our engineering team has partnered with the United States Department of Defense to install test equipment in one of our substations. Results from this research project will be used to improve electrical standards throughout the nation.


It’s the nature of the grid that no one piece is completely isolated from the rest. We must work together to ensure our system remains stable and protected from sabotage.


We’re aware of the vulnerabilities in our electric system and we work to keep it as secure as possible. Members can help us keep our electric system safe by reporting any suspicious activity to TCEC or the proper authorities immediately. n


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