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PAGE 2 | AUGUST 2015 Lights out? Numbers help speed service


Pole Number Meter Number


The fastest way for help to arrive when reporting an outage to TCEC is to provide a pole or meter number.


In certain cases, members have reported a blown fuse or other damage to a power line and it has taken extra time because the description given was not sufficient to quickly locate the problem. Te service technician has had to call the member back or ride the line looking for landmarks. TCEC maintains nearly 5,500 miles of distribution and transmission lines. To put that in perspective, it is only 3,200 miles on Route 50 from coast to coast of the U.S. Being able to quickly locate a pole is crucial.


“When our service technicians have a pole or meter number on a ticket, a dot leading them to that location appears on the map they use,” said Amanda Huxman, member service supervisor. “Tey don’t have to stop to look up an address, they can go right to the location to fix the problem.”


She said members who call to request construction for new service are asked for the nearest pole number to their location


Energy Efficiency Tip of the Month


because it’s the best way to locate the service. Te system map also ties to the billing system, making for a handy reference tool to keep member bills accurate.


Pole numbers can be found on large yellow vertical tags on most TCEC poles. If a pole doesn’t have a number, the member should walk to the nearest pole that does have one and reference that when requesting service or reporting an issue.


Meters are usually located on poles in alleyways but on older service locations they may be on the back of the home or elsewhere. To find the meter number, members should look for a large five digit number above a barcode on the bottom half of the meter. Te meter number is also printed on billing statements.


“Our electric system map includes an inventory of the equipment we have in service, such as poles and meters,” Huxman said. “When our members are able to provide a pole or meter number, we may be able to resolve their situation faster and more accurately.”


TCEC member service can be reached at 580.652.2418. n


Periodically inspect your dryer vent to ensure it is not blocked. This will save energy and may prevent a fire. Manufacturers recommend using rigid


venting material. Source: Energy.gov


Electrical Safety Tip of the Month


Unplug the blender and other counter top appliances when not in use. Keep appliance cords away from hot surfaces like the range or toaster.


Source: Electrical Safety Foundation International


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