This page contains a Flash digital edition of a book.
Export Credit & Collections ORDER OF STREAM EVENTS

10.35 Chair’s Welcome Charles Mayhew Director, Moreton Smith

10.40 Shaun Skene Global director of credit and collections, Weatherford Driving and adhering to global standardisation across global centres of excellence

11.05 Guy Thompson Credit risk manager EMEA & China, SunChemical Group New horizons of credit in Africa

11.30 Ryan Macromalli Strategic account director, Bureau van Dijk

11.45 Break

12.05 Robert Hutson Credit consultant, Hewlett-Packard Company What and who drives DSO? Who is in control?

12.30 Charles Mayhew Director, Moreton Smith


We deliver detailed company information for fi nancial research, benchmarking and credit analysis. Our Credit Catalyst combines international, standardised company information with your internal data, so you can: Work more effi ciently, spot risk quickly, and make better quality decisions. It pulls data from our global information database, Orbis, into a purpose-built credit platform. Take advantage of our: Comprehensive coverage of companies across the globe, standardised reports so you can benchmark and compare companies, and fi nancial strength indicators and projected fi nancials from a range of providers.


The Chartered Institute of Credit Management (CICM) is the largest professional membership association in Europe for the credit community and we represent the profession across trade, consumer, international credit, and all credit-related services. CICM’s Ofqual regulated qualifi cations and training have become the recognised standard for the credit profession and we promote, recognise and share professionalism and best practice through our award-winning Credit Management magazine, which is free for members, and our CICMQ quality accreditation scheme.


MMF is a market leader in debt purchase of HCST, specialising in buying non-performing portfolios within our specialist sectors of, Short Term Loans, Motor Finance and Consumer Retail Finance. MMF is a strong market force within these sectors and has enjoyed rapid growth within the industry. Our vision is to help build confi dence in the debt recovery process by making the entire customer journey clear, easy to understand and less stressful for all those involved. We use skilled people and bespoke systems to gain better results which culminates in happy clients, customers and stakeholders.

Moreton Smith joined Marston Holdings in August 2015. Moreton Smith is an international debt collection company, with

over 20 years of collecting experience. Headquartered in Central London, Moreton Smith has worked with many clients including the BBC, Pearsons, General Electric, Hitachi and Adecco.

The company uses technology to better understand how collectors perform, via use of collection software.

12.40 Panel Session 1.00 Lunch

2.20 Andrew Aspell European credit programme manager, Offi ce Depot The rise and rise of virtual customers

2.50 Tim Lane Membership director, the ICTF Dumbing up – it is what the international credit profession is doing!

3.20 Break

3.30 Andrew Barbaro Regional credit manager, Antalis UK The upturn in the economy – establishing who the winners and losers will be

4.00 Andrea Baker Senior international credit manager – APAC & EMEA, ARRIS Adapting to different cultures around the world, or how to get people who do not talk to women to work with you

4.30 Chair’s Conclusion


The Money Advice Trust is a charity that aims to help people across the UK to tackle their debts and manage their money wisely. A key part of our mission is to work

across different sectors to improve the credit and debt environment. In recent years we have worked in partnership with Royal College of Psychiatrists to deliver training on mental health and vulnerability to creditors. Our Vulnerability training will help you: Treat vulnerable customers fairly, achieve your commercial goals, and comply with industry codes and law

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52