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10.35 Chair’s Welcome Sean Hegarty Former global head of fraud strategy – fraud risk management, Barclays

10.40 Sean Hegarty Former global head of fraud strategy – fraud risk management, Barclays

11.10 Sedjwick Joseph Chief risk offi cer, Habib Bank A.G. Zurich The changing risk landscape

11.40 Break

12.05 Victoria Stubbs Head of risk, Cambridge Building Society Putting risk at the heart of strategic planning

12.30 Panel Session JUICE BREAK SPONSOR – CWC

CWC is a specialist recruitment consultancy dedicated exclusively to recruiting credit professionals at all levels. We have over 25 years of credit control and credit management recruitment experience, we are true experts within our fi eld, and have built up an unrivalled network of contacts and established relationships within the industry. We are passionate about the credit management industry, and take pride in delivering a fi rst class, personal and consultative service to both candidates and clients.


DFC are part of the Transaction Services Group (TSG), a leading global payment solutions provider with a presence in Australasia, USA (Debitsuccess and FFA Paysmart), the UK and within Europe. At DFC we do things differently. We use the latest technology, complemented by a belief in total transparency, to effi ciently collect Direct Debit payments for thousands of happy clients – leaving them free to manage their core business. With DFC as your partner, you have a powerful resource with a personal touch. We can handle any client, any size, in any market sector. We

provide a seamless operation that perfectly dovetails into all our clients’ businesses giving them a powerful tool that maximises income, streamlines administrative processes and gives them a real competitive advantage. www.debitfi


We are a panel leading DCA with a strong reputation for quality and service. We cover both consumer and B2B sectors and are fl exible, effi cient and have an eye for detail.


Credit Style has a proven track record in improving the speed which our clients are paid by their customers. Our debt recovery, debt counselling and in-house litigation services are innovative, compliant to all regulatory standards and most importantly are

1.00 Lunch 2.20


Rajib Chakravorty Senior project manager – data management, HSBC Model risk and model validation

Dr Mahmood Shah University of Central Lancashire Use of knowledge management in information security

3.20 Break 3.30


Dave Goodman Director of credit risk, NewDay

Professor Mark Button Director of the Centre for Counter Fraud Studies, University of Portsmouth Preventing fraud: learning from the fraudsters

4.30 Chair’s Conclusion

aligned directly to our clients’ own collection strategies. Our specialist services are all underpinned through the use

of our in-house collection and litigation platform which is called Vision. This unique, interactive software has had over £1m invested in it and provides a real-time transparent position at all times giving our clients absolute confi dence that the work they are paying for is being completed on ALL cases and is delivering the best net return in the industry.


Qualco is a leading provider of panel and asset management software and analytics, specialising in the credit management and recoveries marketplace. At the very heart of the company, which has grown signifi cantly

since June 2012, is data and analytics. We help originators and debt purchasers understand their customers better to enhance results. Throughout that journey we are committed to data quality

and offer the industry our standardised fi le transfer platform. Whether analysing recoveries through the Extra Collect

Platform or implementing collections software through Intra Collect, Qualco are committed to managing data and assembling it into transparent, meaningful facts.


We deliver outsourcing and software solutions across lending, investments and insurance, operating globally with over 600 employees and managing over £22bn of assets for over 50 major fi nancial services institutions. We provide end-to-end servicing and software solutions for

purchased, start-up and originating portfolios. We specialise in both primary and special servicing with a view to driving outstanding portfolio performance. Our dynamic approach to collections and portfolio analysis,

incorporating advanced data analytics, delivers results with market-leading collection rates. Our seamless migration process allows us to deliver a collection performance far exceeding our clients’ pre-migration targets.

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