This page contains a Flash digital edition of a book.
Debt Sale & Compliance ORDER OF STREAM EVENTS

10.35 Chair’s Welcome Rico Dinolfi Chief executive, Invocas Group

10.40 Dean Lightwood Head of supplier performance – credit operations, Lloyds Banking Group Green calls, good conduct, and expectations – our approach internally and with suppliers

11.05 Chris Ball Head of collections and recoveries, Nationwide Building Society Raising the compliance bar

11.30 Rico Dinolfi Chief executive, Invocas Group The requirement to do affordability assessments

11.40 Break

12.05 Kristjan Novitski Chief executive offi cer, Cash On Go How Peachy has benefi ted from using big data modelling

12.30 Genius PPT SPONSORS

The Affordability Assessment Centre is an independent assessment and repository service, compiling and storing customers’ fi nancial circumstances not visible elsewhere. The service can be used by businesses during the course of the customer journey, especially during any default or collection process, and by customers to complete and view their full fi nancial assessments. The service allows consumers and businesses full insight

Affordability Assessment

the centre

Genius PPT is the UK’s most established supplier of cloud based dialler technology. Our fully compliant product suite extends to hosted CRM technologies, DTMF payment processing, web, voice and SMS messaging solutions; all available on fl exible Pay As You Go Commercial terms, without the need for capex. Our knowledge and abilities are cemented by a core delivery

when deciding on future credit undertakings, whilst also helping consumers communicate with current credit providers and manage their fi nancial commitments.

CallMiner is a specialist provider of speech analytics solutions for improving agent performance. With over 10 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. We help businesses and organisations improve contact centre

performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading voice of the customer analytics platform automatically analyses contacts across all communication channels: calls, chat, e-mail, and social.

team who have worked together for over twenty years, both as customer and vendor within the Consumer Credit industry. Our unparalleled level of ability and customer engagement are

driven by a unique and comprehensive understanding of clients’ operational requirements, setting Genius apart from every other supplier in today’s marketplace.

SPONSOR FOCAL POINTS One of the most successful parts of CCR-interactive is CCR-meetings, with close to 250 meetings being arranged last year.

To further help facilitate these meetings, 2015 will see the

return of the popular Sponsor Focal Points (including two chairs, a table, and a pull-up banner) as a meeting point with delegates.

Make sure that you do not miss your meetings by arranging to meet up at the company’s dedicated Sponsor Focal Point, situated around the main conference fl oor.

Get involved in 2016! For details of how you can be a part of CCR-interactive in 2016, the industry’s landmark event, please contact Gary Lucas on 07785 268404 or e-mail

12.40 Panel Session 1.00 Lunch 2.20

Robert Skinner Chief executive, Lending Standards Board A fair outcome for the customer in fi nancial diffi culties and the fi rm?


Juliana Francis Senior ombudsman, Financial Ombudsman Service Debt and vulnerability – the impact of events on people’s lives and how businesses should respond


Chris Thomas UK director, CallMiner

3.20 Break 3.30

Dr Paul Jones

Reader in the social economy, Liverpool John Moores University What future for British credit unions? An analysis of current issues in credit union governance, regulation and service delivery

4.00 Ron Wells Executive director, T3P “Essentially, all models are wrong, but some are useful.”

4.30 Chair’s Conclusion

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52