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Commercial Credit & Collections ORDER OF STREAM EVENTS

10.35 Chair’s Welcome Tony Slome Business development manager, Grosvenor Services Group

10.40 Gail Armstrong Credit operations manager, Siemens People skills and technology – how the two conjoin to ensure success

11.05 Salima Paul Professor of credit management, Plymouth University

11.30 Adam Wonnacott Sales director, Burlington Group

11.40 Break

12.05 Andriy Sichka Development director, Association of Credit for Central and Eastern Europe An effective credit function

12.30 Jayne Gardner and Andrew Taylor Partners, Shakespeare Martineau Fighting back against slavery and human traffi cking – is your business prepared?


Collections. Litigation. Enforcement. As a DCA authorised by the Financial Conduct Authority, solicitors authorised by the Solicitors Regulation Authority and High Court Enforcement Offi cers authorised by the Ministry of Justice, we cover all bases in the collections lifecycle. What’s more, when we manage multiple parts of the process,

we can offer unbeatable rates. With best in class systems and intelligent use of data, we are uniquely positioned to help creditors develop or complement litigation and enforcement strategies.

Looking to effi ciently recover debt whilst ensuring customers are treated fairly? Great, you’re in the right place. Outsource your debt recovery to us, and our unique customer-led approach means you can relax knowing you have proven specialists working on your behalf, protecting your brand and customer relationships as if they were our own. One of the UK’s most experienced and trusted names in end-to-end collection services, we not only take the headache of recovery away – we engage your customers, understand them and build trust to deliver impressive results.

part of Echo Managed Services

Networking is at the heart of the credit industry, and so also at the heart of CCR-interactive, in association with Marston Holdings. Now in its eighth year, CCR-meetings has become a unique part


of the day. CCR-meetings gives you the chance to book a private meeting with any of the day’s sponsors to ask for answers to your questions and to discover if what is on offer is right for you. If you have not yet arranged a meeting with a potential business partner, then you can do so on the day at their Sponsor Focal Point, which can be found all around the main conference fl oor. Meetings can be arranged to take place in a private meeting room, ensuring that your meetings are a success.

Bringing people together

Shakespeare Martineau is a law fi rm whose clients expect us to make a difference. Formed in 2015 through the merger of Shakespeares and SGH Martineau and driven by a shared ambition, we have a reputation for establishing close and effi cient working relationships with our clients. We will get to know your commercial needs and objectives so

that we can provide fi rst class legal advice and support to ensure we achieve them, together. We are strong negotiators, problem solvers and facilitators rather than just technical practitioners. We have grown to be the leading law fi rm in the Midlands,

strong in London, connected globally. We have achieved this by always believing we can fi nd a better way.

12.40 Panel session 1.00 Lunch 2.20

2.45 3.10

Jonathan White Former staff offi cer, 16 Air Assault Brigade New start-ups – assessing their credibility

Diana Keeling Group credit manager, Ian Williams Urban myths... customer service and credit

Tony Slome Business development manager, Grosvenor Services Group, a part of Echo Managed Services The new customer-centric approach to collections

3.20 Break 3.30


Peter Whitmore Former senior credit manager, Ingram Micro Alternative ways of supporting a credit line

Martin Kirby Head of credit, Adecco Up your service

4.30 Chair’s Conclusion

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