This page contains a Flash digital edition of a book.
Welcome to CCR-interactive in 2015!


WELCOME to CCR-interactive, in association with Marston Holdings, the national event for the credit industry.


As I sit down to write this welcome, I am pleased to say that, once again it looks like this year’s conference is going to sell out – with the number of delegates booked for this year’s conference already ahead of last year, which, itself, was a record selling year. Hopefully this is the sign of a successful conference to come.


These are certainly times when the industry has a lot to discuss,


from the Financial Conduct Authority to new European data protection rules, and from the role and remuneration of the credit professional to the future of the UK and international economy.


We are fortunate, then, to have two informative and informed


keynote speakers to start our day. Debbie Abrahams MP is a well-known figure in the credit industry because of her role as the founder and chair of the cross-party Parliamentary Inquiry Into Late Payment. From a personal point of view, she is someone who I have been working to have speak at CCR-interactive for several years, so I am delighted that her busy diary now permits it.


Meanwhile, Professor Jagjit Chadha is the Mercers’ School memorial professor of commerce at Gresham College, London, as well as professor of economics and chair in banking and finance at the University of Kent.


So everything is set for this year’s big day, but I would always ask


you to remember that CCR-interactive is very much what you make of it – the knowledge is all on offer from the presenters and fellow delegates, but you need to listen in and, crucially, be bold enough to ask a question if you want to know more.


The potential business partners, with that bright new idea that could drive your business forward, are all there, but, if you do not already have a CCR-meeting booked with them, you have to


MARSTON HOLDINGS IS THE PROUD SPONSOR OF THIS YEAR’S CCR-INTERACTIVE


Marston Holdings (Marston), the UK’s largest judicial services group, works on behalf of government, courts, companies and individuals to provide the most effective form of enforcement in the UK.


Our deeply embedded performance, quality and governance culture, in


addition to our ethical approach, ensures greater confidence and faster collections for our clients and transparent communication with customers.


www.marstonholdings.co.uk KEYNOTE SPEAKERS, IN ASSOCIATION WITH EXPERIAN


This year’s first keynote speaker is Professor Jagjit Chadha, the Mercers’ School memorial professor of commerce at Gresham College, London, as well as professor of economics and chair in banking and finance at the University of Kent. Also presenting will be Debbie Abrahams MP, a well-known figure in the credit industry because


of her role as the founder and chair of the cross-party Parliamentary Inquiry Into Late Payment. She has won a number of national awards for her late payment campaign.


Experian is a leading global information services company, providing data and analytical tools to clients around the world. In 2015, we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’. The Experian Debt Collections solutions can help you to: Identify and understand customers’ changing circumstances, so that you can treat them fairly and reduce the cost of collections; Automate decisions that continue to focus on the clients’ specific needs; Improve contact rates with additional contact information and optimised communications; Get a better understanding of your customers’ behaviours; Improve your commercial debt management.


We employ approximately 17,000 people in 39 countries. www.experian.com


choose to go up to a Sponsor Focal Point to find out more. The new contacts, who can stay with you throughout your career,


are here, but you have to have the courage of your convictions to network and meet other delegates that you do not, as yet, know.


There really is something for everyone across the six streams, with speakers and sponsors drawn from the whole range of the industry: private and public sector, consumer and commercial credit, credit risk analysis right thorough to collections and legal enforcement. It is a testament to the strength and knowledge of this remarkable industry.


And on that note, I would like to offer a vote of thanks to the


chairs, speakers, judges, and sponsors who make this event happen. It is one of the outstanding aspects of credit management, in all its diverse forms, that credit professionals are eager to share their knowledge. I know of many industries where professionals guard their experience carefully, but credit stands alone, in my experience, with its desire to help fellow professionals to flourish.


So, welcome to the conference. We hope that you will have a successful and informative day and that you will grasp all the opportunities on offer to you, to learn and to network with your fellow professionals.


And, finally, a particular thank you to


everyone at our main sponsor Marston Holdings for all your help in making today’s event such a success.


.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52